User guide

Page B-1
RESIDENTIAL CUSTOMER SERVICE AGREEMENT
Welcome as a Subscriber to the Bell ExpressVu Service. This document contains the
terms and conditions under which Bell ExpressVu Inc. is willing to provide its direct-to-
home (“DTH”) television and audio broadcasting services to each of its residential
customers through the Bell ExpressVu broadcast service. If this document is difficult for
you to read, a large print version is available upon request.
1. Introduction
Whenever we refer to “you” or the “Subscriber”, we are referring to you, as a subscriber
of Bell ExpressVu’s Services. By requesting, or by paying for, any Services offered by
Bell ExpressVu, you will be deemed to have agreed to these terms and conditions.
If you do not agree with any of the terms and conditions that are contained in this
document, please contact the Bell ExpressVu Customer Service Call Centre, as
described below.
2. Definitions
Defined terms are useful in keeping documents as brief and understandable as possible.
Therefore, in this document the following defined terms will be used:
“Customer Service Call Centre” means the Bell ExpressVu Customer Service Call
Centre, which may be contacted by telephone at: 1-888-SKYDISH (759-3474); by
E-Mail to: “customerservice @expressvu.com”; or mail to: “Customer Service, Bell
ExpressVu Inc., 115 Scarsdale Road, North York, Ont., M3B 2R2”;
“DTH Equipment” means the equipment (i.e., a receiver, satellite antenna and remote
control) that you used to receive Bell ExpressVu programming services;
“Receiver” means the integrated receiver and decoder: this is the television set-top box
which decodes the programming as it comes into your television from the dish antenna;
“Service(s)” means, as the context requires, any or all of the Bell ExpressVu
programming, subscription program programming packages, pay-per-view services, any
applicable fees and any other services that we or our affiliates provide to you from time
to time;
“Smart Card” means the conditional access card inserted into the receiver. The Smart
Card is used by Bell ExpressVu to authorize reception of programming;
“Statement” means the printed statement of your account that we send to you each
month; and
“Bell ExpressVu” “we” “us” or “our” means Bell ExpressVu Inc., and where the
context requires, any successor company or entity, and their respective officers,
directors, employees or authorized agents.
Appendix B