User guide

Page B-2
Appendix B
Residential Customer Service Agreement
3. General information about our Terms and Conditions
The policies and practices reflected in this document are used when providing you with
Services. We will continue to review our policies and practices as part of our
commitment to improve the quality of services we provide. As a result, we may change
the terms and conditions in this Agreement, but we will send you a notice informing you
of any material change, and the effective date of that change so that you may cancel
your subscription if you don’t agree. The notice may be provided to you with your
Statement, by separate written notice, or by E-mail.
We reserve the right to change the Services that we offer, and our rates, charges or fees
at any time. In the event of a change in the contents of any programming, programming
packages or other Services, you agree that we have no obligation to replace or
supplement this programming, the programming packages or other Services previously
offered that have been deleted, rearranged or otherwise changed. You understand and
agree that you will not be entitled to any refund because of our change in the contents of
any programming, programming packages, or other Services. The provisions of this
Agreement will continue to apply to any issue related to this relationship after
termination of this Agreement.
4. About your use of the DTH Equipment
(a) The Receiver/Decoder Unit
You can receive the Bell ExpressVu programming package only through a receiver that
has been authorized by Bell ExpressVu to receive the Services. Your receiver will not
operate without a Smart Card. The Smart Card contains a special code which allows this
authorization to occur electronically. Each receiver is assigned a service address by Bell
ExpressVu, which represents the geographical location of the receiver. Bell ExpressVu
reserves the right to verify that the service address is in compliance with Bell ExpressVu
policies, which currently require the address to be in Canada. If any Subscriber is found
to be in violation of these policies Bell ExpressVu may disconnect the Services
immediately without notice to you. As the Subscriber, you are responsible for all
Services that are ordered for your receiver. If you have concerns about other persons
ordering Services for your receiver without your authorization, request a personal
identification number (PIN) for your account, which will be used by our Bell ExpressVu
Customer Service Call Centre to help prevent unauthorized Service orders.
(b) Programming requires telephone connection
Bell ExpressVu requires that all receiver units be directly and continuously connected to
an operating telephone line in Canada. Any exception to this rule must be approved by
Bell ExpressVu prior to activation. Connection to an operating telephone line is a
condition of our provision of Services to you, and we may, in our discretion, disconnect
some or all Services if we determine that the receiver is not connected.