User guide

User Guide

As a condition of our furnishing Services to you including, without limitation, pay-per-

view and “a la carte” programming, we may require that you purchase and maintain a

minimum level of Services.

Currently, in order to maintain an active account, every Subscriber must subscribe to

either one of the “Starters” or the “L’entrée à la française” package. In addition, there is

a minimum period of subscribing to any Service: if you activate any Service option, you

must continue to subscribe to that Service (and pay for it) for a minimum period of one

month.

(d) Smart Cards

Smart Cards are nontransferable. Your Smart Card will work only in the receiver unit

that it came packaged with. Notwithstanding that the Smart Card was packaged with

your receiver when you purchased it, all Smart Cards remain our property and any

tampering or other unauthorized modification to the Smart Cards may result in, and

subject you to, legal action. If you attempt to use that Smart Card with any other

receiver without our authorization, we may terminate your Service. We may request that

you return the Smart Card to us if it is defective or damaged, prior to providing a

replacement Smart Card to you. In addition, we may request that you return the Smart

Card to us if you terminate your Service.

If your Smart Card is lost, stolen, damaged or defective, and our investigation does not

reveal unauthorized tampering, then we will replace the Smart Card. You will be

charged a Smart Card replacement charge of $60.00. However, where the Smart Card

was defective or damaged, $30.00 of this amount will be refunded immediately upon our

receipt of the damaged or defective Smart Card from you. You may request overnight

delivery of the replacement Smart Card, at your expense. Smart Cards which are

defective within the 90 day warranty period are subject to a $30.00 charge, all of which

is refundable upon our receipt of the defective Smart Card.

(e) Liability for unauthorized use

If either of your receiver or Smart Card is destroyed, lost, stolen or otherwise removed

from your premises without your authorization, you must notify our Bell ExpressVu

Customer Service Call Centre immediately in order to avoid liability for payment for

any unauthorized use. You will not be liable for unauthorized use after we have received

your timely notification.

(f) Additional receiver in the same household

We do not charge a monthly fee for any additional receiver/Smart Card combination you

purchase and activate to receive the same programming as your initial receiver/Smart

Card. However, it is a condition of this exemption that your initial receiver and all

additional receiver must be located at your residence and must be continuously

connected to the same telephone number. We may, in our discretion, disconnect the

Service of any Subscriber that activated one or more additional receiver in breach of this

rule.

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