User guide

Page B-4
Appendix B
Residential Customer Service Agreement
5. Rates, Fees and Charges
(a) Introduction
Rates, fees and charges are charged according to this Agreement. These rates, fees and
charges are subject to change, but we will provide you with notice of any change. Our
rates for subscription and pay-per-view programming are available upon request from
the Bell ExpressVu Customer Service Call Centre. If you have any concerns about our
rates, we would ask you to contact our Bell ExpressVu Customer Service Call Centre.
You may also contact the governing body for broadcasters in Canada, the CRTC, by
writing to it (with a copy to Bell ExpressVu) at the following address: CRTC, Ottawa,
Ontario, K1A 0N2.
(b) Billing policies, Statements and payments
You agree to pay, in full, all amounts billed for Services and to pay all taxes, fees and
other charges, if any, which are now or may in the future be assessed on the Services
you receive from us. We will bill you each month in advance for your Services. The
Statements you receive will show the total amount due, together with other changes
since your last Statement, such as applied payments, credits, purchases and other charges
to your account. It will also show any other fees assessed. Unless otherwise stated in
the Statement, the total amount due is payable upon receipt.
If there are billing errors or other requests for credit, you should contact our Bell
ExpressVu Customer Service Call Centre. You should contact us within forty-five (45)
days of the date you receive the Statement which contained the error, in order to avoid
service disruptions. Undisputed portions of the Statement must be paid before the next
Statement is issued to avoid an administrative fee for late payment. Additional copies of
your Statement can be requested from the Bell ExpressVu Customer Service Call Centre,
subject to payment of the appropriate Additional Statement Fee.
(c) paying your bill late, or with insufficient funds
You agree to pay us in full by the payment due date for the Services and for any other
fees or charges due to us. Payment of your bill after the due date will result in us
assessing you a “Late Payment Fee” of $3.00 per occurrence. Other fees and charges
may also be assessed. For example, cheques which are dishonored or returned for
insufficient funds, or a refused bank account/credit card pre-authorized debit, will be
subject to an “NSF Fee” of $20.00 per occurrence. If partial payments are made, they
will be applied first to the oldest outstanding bill. If you send cheques or money orders
marked “payment in full,” we can accept them without losing any of our rights to collect
any other amounts owed by you, notwithstanding your characterization of the payment.
We do not extend credit to our customers, and the Late Payment Fee is not interest, a
credit service charge or a finance charge, but purely an administrative charge related to
additional processing costs. You understand and agree that in the case of late payment
or nonpayment for any Services ordered by you or for any of the charges stated below,
we may report such late payment or nonpayment to credit reporting agencies.