User guide

User Guide
(d) Termination of Service by Bell ExpressVu
If you do not pay your bill within 30 days after the date when payment is required, or if
you fail to comply with any of your obligations under this Agreement at any time, we
have the right to disconnect your Services, in our sole discretion, and without notice or
demand to you. When we disconnect your Services, we have the right to charge you a
Deactivation Fee of $50.00. If we are required to use a collection agency or lawyer to
collect money that you owe us or to assert any other right that we may have against you,
you agree to pay the reasonable costs of collection or other action. These costs might
include, but are not limited to, the costs of a collection agency, reasonable legal fees and
court costs. We will require you to pay all past due charges, and the Deactivation Fee,
and any costs which are reasonably incurred by Bell ExpressVu as a result of the
collection efforts on outstanding amounts, before we reconnect your Services.
(e) Authorization to check credit history
You authorize us to make inquiries into your credit history at any time in our sole
discretion, and to record the results of those credit inquiries on your account file at Bell
ExpressVu.
(f) Additional fees and charges
Bell ExpressVu has a policy of minimizing all additional fees and charges. However,
there are instances where a Subscriber has failed to comply with these terms and
conditions, and Bell ExpressVu has incurred significant costs as a result. We believe
that the Bell ExpressVu customer who is in default ought to be responsible for those
costs. Accordingly, at Bell ExpressVu we impose a fee in only 3 situations: late
payments; insufficient funds cheques or refused bank account/credit card pre-authorized
debit; and where service is deactivated by Bell ExpressVu because of a Subscriber’s
failure to pay. These situations are described above. In addition to the amounts due for
Services, you agree to pay the fees assessed in these circumstances. The amount of
these fees are subject to change at any time.
6. Your termination, or suspension, of Services
(a) If you want to permanently terminate Services
You have the right to terminate any part or all of your Services for any reason at any
time by notifying our Bell ExpressVu Customer Service Call Centre. However, any
continuing Services are subject to the minimum Service requirements mentioned in
Section 4(c) above. Secondly, your account must be in good standing with all payments
up to date. You are responsible for ensuring that these two conditions are satisfied. Bell
ExpressVu will deactivate the Services within 2 business days of receiving your notice.
No deactivation fee will be payable. If you are entitled to a credit for any amount in
excess of $10.00, Bell ExpressVu will send you a cheque for that refund amount, but
will not be obligated to offer any refund for an amount of less than $10.00. If you
cancel your Services, you are still responsible for payment of all outstanding balances
accrued (including any financed purchases) up to the date of termination.
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