User guide

Page B-6
Appendix B
Residential Customer Service Agreement
(b) If you want to temporarily suspend your service
You have the right to temporarily suspend your Services at any time simply by
contacting the Bell ExpressVu Customer Service Call Centre, provided that your
Services are suspended for a minimum period of 2 weeks, and not greater than six
months. There is no charge for this service. However, upon reactivation, the minimum
one month service requirement set out in Section 4(c) will apply.
(c) Your transfer of account or equipment
You may not assign or transfer the Services without our written consent. If you do, we
may deactivate your Services. You agree to notify us immediately, but in any event not
more than five (5) days, after you move, sell, give away or otherwise transfer your DTH
Equipment to anyone else. You are considered to be the registered owner of your DTH
Equipment and recipient of the Services until we receive such notice, and you may be
liable for any charges or fees incurred by the use of your DTH Equipment by anyone
else up to the time that we receive your notice.
7. Furnishing of Services by Bell ExpressVu
(a) Exclusion of Liability
BELL EXPRESSVU, OR ANY OF ITS SUPPLIERS (INCLUDING WITHOUT
LIMITATION TELESAT CANADA) WILL NOT BE LIABLE FOR ANY
INTERRUPTIONS IN SERVICE OR LIABLE FOR ANY DELAY OR FAILURE TO
PERFORM, IF SUCH DELAY OR NONPERFORMANCE ARISES IN CONNECTION
WITH ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER FAILURE,
SATELLITE FAILURE OR MALFUNCTION, FAILURE TO REPLACE EXISTING
TECHNOLOGY, ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER
CAUSE BEYOND OUR REASONABLE CONTROL. WE MAKE NO WARRANTY,
EITHER EXPRESSED OR IMPLIED, REGARDING THE SERVICES PROVIDED TO
YOU. ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. IN NO EVENT
SHALL WE HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RELATING TO THE DTH EQUIPMENT OR
RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY
SERVICES TO YOU OR FROM ANY FAULT, FAILURE, DEFICIENCY OR DEFECT
IN SERVICES FURNISHED TO YOU. IN NO EVENT SHALL BELL
EXPRESSVU’S LIABILITY TO THE SUBSCRIBER EXCEED THE TOTAL VALUE
PAID TO BELL EXPRESSVU BY SUBSCRIBER FOR SERVICES. It is your
responsibility to impose any restrictions on viewing by you, other members of your
household, or your or their invitees, and we shall have no liability to anyone due to or
based on the content of any of the Services furnished to you.