System information

Page 4-3
USING THE REMOTE CONTROL
Reference
Problems and Solutions Tables
4
What is Happening
You cannot find the remote
control.
When you press a button on
the remote control, the
receiver does not do what
you expect.
When you press the remote
control POWER button to
turn the receiver ON, the
receiver front panel POWER
light does not light up.
You use infrared (IR) remote
control extenders (called
“pyramids”).
Other electronic devices
exhibit ultra-high frequency
(UHF) interference.
You use infrared (IR) remote
control extenders (called
“pyramids”). The IR remote
control extenders do not seem
to work.
Possible Reasons Why
N/A
The remote control may be
missing batteries, the batteries
may be incorrectly placed in the
remote, or the batteries may be
weak or dead.
The batteries may be weak or
dead. The receiver power cord
may not be plugged into a power
outlet, or there may be a problem
with the power.
The extenders use UHF signals
to transmit signals from one room
of the building to another.
These signals may be causing
the interference.
The IR sensor on the extender that
receives the remote control
signals may not be facing the
remote control.
The IR cable on the extender that
sends the signal to the receiver
may not be right in front of the IR
sensor on the receiver front panel.
What to Do
Use the receiver front panel Control Buttons to
control the receiver until you find the remote. If
the remote control is permanently lost or too
damaged to use, call Bell ExpressVu Customer
Service Call Centre to order a replacement.
If the batteries are missing or dead, insert fresh
AAA-size batteries. If the remote has fresh
batteries, check whether they are placed
according to the label diagram. If not, remove
them and place correctly.
Try other remote control buttons to see if the
receiver is responding. Replace the remote
batteries with fresh ones.
Check that the receiver power cord is not
damaged and that the plug is inserted correctly
into the outlet.
Temporarily stop using the extenders, to see
whether this eliminates the interference. If the
extenders are the source of the interference, you
will have to avoid using them whenever you do
not want interference with other devices that use
UHF. This is because UHF signals have a long
range and go through walls and other solid
objects.
Make sure that the extender that receives the
signal from the remote control is facing the right
way, so that the IR sensor can receive the remote
control signals.
Make sure that the IR cable on the extender that
sends the signal to the receiver is right in front
of the IR sensor on the receiver front panel, so
that the receiver IR sensor can receive the
signals.
If doing the above does not solve the problem,
contact the manufacturer of the extenders for
assistance.
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