System information

Page 4-5
Reference
Problems and Solutions Tables
4
The receiver front panel
Power light is on, and there is
a picture on the TV screen,
but the picture:
has sparkles or is grainy,
has a herringbone pattern,
lacks colour or vertical
hold, or wobbles, or
looks “washed out”
or fuzzy.
A “black box” fills almost all
of the TV screen.
The TV screen is all blue.
The TV set may not be working
properly.
If the receiver is connected to the
TV using only the RF or VHF
connections, there may be a
strong local broadcast on the
same channel, or a channel
adjacent to the one to which the
TV is tuned.
There may be interference from
other nearby electrical devices
(such as cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs).
The satellite dish may have
moved, so that it no longer picks
up the satellite signal.
You may have activated the Close
Caption feature on the TV, and
put that feature into Text mode.
You may have connected the
receiver to an incorrect input
connection on the TV for the
signal output from the receiver.
Make sure that the TV brightness and contrast
are adjusted correctly, and that the TV is
working properly.
Make sure that the TV is connected properly to
the receiver.
Check other nearby electrical devices as
possible sources of interference. Check that all
required coaxial cables are in place. Check
for moisture or water leaking in all connections.
Dry them out if needed, then seal them with
coaxial cable sealant. Check the dish-to-
receiver cable run length; if it is over 30m,
call your dealer or professional installer. Make
sure that the satellite dish is aimed at the
satellite. Check the strength of the signal using
the Point Dish and Signal Strength menu. If
necessary, contact your installer to re-aim the
dish to obtain the maximum possible signal
strength.Check the dish mount, tightening the
bolts if needed.
Using the TV remote control and/or menus
displayed by the TV (not the receiver remote
control or the menus displayed by the receiver),
deactivate the Close Caption feature.
Check your TV owner’s manual for the correct
TV input connection to use for the signal output
from the receiver.
What is Happening
You were using a menu, and
it suddenly closed, taking you
back to the program you
were watching.
Possible Reasons Why
The menus have a time-out
feature that closes any menu after
several minutes of no activity.
This will discard any changes you
have made, but otherwise does no
harm to the receiver.
What to Do
Start over again.
What is Happening
You try to display future
programs in the Program
Guide or Browse Banner,
but find you cannot.
You try to display past
programs (programs that have
ended) in the Program
Guide or Browse Banner,
but find you cannot.
When you are using the
Program Guide or Browse
Banner, some channels are
missing.
Possible Reasons Why
The Program Guide and Browse
Banner can display programs
scheduled for an extended, but not
unlimited time beyond the
present.
The Program Guide and Browse
Banner can display only
programs that have not yet ended.
These features cannot display a
time earlier than the present.
You have activated a Favourites
List other than the list named
ALL CHAN.
What to Do
Try displaying the Program Guide again later.
By that time, it may show programs for the time
and date you want.
Contact the program providers for information
on past programs.
You can change the active Favourites List while
using the Program Guide, by pressing the
remote control GUIDE button. You can choose
another custom Favourites List or the ALL
CHAN list, which includes all the channels.
USING THE MENUS
USING THE PROGRAM GUIDE OR THE BROWSE BANNER
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