System information

Page 4-7
Reference
Problems and Solutions Tables
4
SETTING AND USING SECURITY LOCKS
ORDERING A PAY PER VIEW PROGRAM
What is Happening
You set a lock (for example, a
lock on programs by ratings),
but the lock does not take
effect.
You forgot your password, so
that you are unable to unlock
the receiver.
Possible Reasons Why
You have not locked the receiver.
You may not have written down
the password, to keep it in a safe
place.
What to Do
You must lock the receiver for any lock to take
effect.
Call Bell ExpressVu Customer Service Call
Centre. You must provide the following
information:(1) your name; (2) your address; 3)
your telephone number; (4) the receiver serial
identification number; and (5) your Bell
ExpressVu Customer Service Call Centre
Personal Identification Number (PIN), if you use
one.
What is Happening
Someone orders a pay per
view program without your
permission.
You are not able to order a
pay per view program.
You find that you are not able
to cancel a pay per view
program.
Your setup includes more
than one receiver. You order a
pay per view program, but it
does not appear via all of the
receivers.
Possible Reasons Why
You may have been away from
the receiver, and someone else
used it.
The receiver may not be
connected to an active telephone
line.
The Smart Card credit limit may
have been exceeded.
You ordered a pay per view
program, and then decided not to
watch it.
You ordered a pay per view
program, and want it to be
available via all the receivers in
your setup.
What to Do
Lock the receiver to prevent unauthorized pay
per view purchases. Note: You do not have to set
any locks to lock pay per view purchases.
Locking the receiver automatically locks pay per
view purchases. Remember that you are
responsible for all pay per view purchases,
whether or not you authorize such purchases. If
you lock the receiver, then anyone who wants to
order a pay per view program must enter the
password.
The receiver must be connected at all times to an
active telephone connection. If you install two or
more receivers, each receiver must be connected
at all times to an active telephone connection.
Call Bell ExpressVu Customer Service Call
Centre.
You cannot cancel an order for a pay per view
program, whether it was just ordered or ordered
previously.
If you use more than one receiver, you must
order a pay per view program for each receiver.
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