System information

Page 4-8
User Guide
USING THE TELEPHONE FOR VOICE/DATA/FAX
What is Happening
During a telephone call, you
hear “clicks.”
You pick up the telephone to
make a call, but you do not
hear a dial tone.
Your computer or FAX
machine tries to send a FAX
or modem transmission, but
fails.
Your computer or FAX
machine was receiving a
FAX or modem transmission,
but an error occurred.
Possible Reasons Why
The receiver may have tried to
call Bell ExpressVu Customer
Service Call Centre in order to
send pay per view purchase
information. When the receiver
found that the telephone was
busy, it automatically
disconnected.
The receiver was calling Bell
ExpressVu Customer Service Call
Centre in order to send pay per
view information. When the
receiver found that the telephone
was picked up, it automatically
disconnected.
The receiver was calling Bell
ExpressVu Customer Service Call
Centre in order to send pay per
view information. When the
receiver found that a call was
being made on the telephone, it
automatically disconnected. The
FAX or modem found that there
was no dial tone, and canceled
the transmission.
The receiver may have tried to
call Bell ExpressVu Customer
Service Call Centre in order to
send pay per view purchase
information during the FAX or
mode call. When the receiver
found that the telephone was
busy, it automatically
disconnected. This generated
“clicks” that caused an error in
the FAX or modem transmission.
What to Do
You do not have to do anything.
The receiver must be connected at all times to an
active telephone connection. If you install two or
more receivers, each receiver must be connected
at all times to an active telephone connection.
Call Bell ExpressVu Customer Service Call
Centre.
Press the telephone receiver button to hang up.
Release the button to get a dial tone.
Resend the FAX or modem transmission.
Have the sender resend the FAX or modem
transmission.
4100_Ch4_eng 6/15/05 8:36 AM Page 8