Getting started guide Turbo Stick Huawei E182
Welcome Thank you for purchasing a Turbo Stick from Bell. This Turbo Stick will enable you to connect to the Internet. This guide provides an overview of your new Turbo Stick and details on how to configure your computer for use with this Turbo Stick.
Getting started Before installing your Turbo Stick, please ensure you have the following: A Bell wireless account with a Mobile Internet plan. (If you don’t have an account or a Mobile Internet plan, speak with a Bell account representative to get set up.) An active Bell SIM card. Your Mobile Directory Number (MDN), or phone number ______________________________ .
System Requirements To install and operate your Turbo Stick, ensure your computer has the following system resources: WINDOWS Operating system Microsoft® Windows XP (SP 2 & 3, 32/64 bit), Windows Vista™ (SP 1 & 2, 32/64 bit) with 500 MHz CPU, or Windows 7 (32/64-bit) with 1 GHz CPU Card slot 1 USB 1.1 or 2.
Inserting your Bell SIM card Your Turbo Stick requires an activated Bell SIM card to function. If the SIM card was not inserted at the time of purchase, please insert it now, as described below. 1. Slide the back cover to remove it from the Turbo Stick. 2. Insert the SIM/USIM card and the microSD card into the corresponding card slots, as shown in the following figure. 3. Replace the back cover and slide it into place.
Preparing Your Computer for Installation 1. Ensure your antivirus and firewall programs are set to allow software installation. 2. Ensure you have Administrator Rights and the user name and password – check your computer’s Help files for details on this feature.
Installation Installing your Turbo Stick is easy, simply follow these instructions. If you have a current version of Mobile Connect on your computer, the version on your Turbo Stick will uninstall the current version automatically before installing the new one. Insert your Turbo Stick into a USB port. Do not forcibly insert it as this may damage both the device and the port. Your Turbo Stick powers on when inserted, and your computer may beep.
The installation process may take several minutes to complete with no progres shown on the progress bar – please be patient. Select Finish to complete the installation. Once the installation is complete, you may need to restart your computer. If a restart is not required, Mobile Connect will launch automatically. If your computer restarts, launch Mobile Connect by double-clicking on the Mobile Connect icon.
Start-up With your Turbo Stick inserted, double-click on the Mobile Connect icon from your desktop. Mobile Connect will initialize, scan for your Turbo Stick, and the main program window will appear with “Bell high-speed network is available.” Click “Connect.” IMPORTANT Once a connection has been established, the application may open your web browser and load a predetermined URL. This is to demonstrate that Internet access is operating correctly.
Mobile Connect will initialize, scan for your Turbo Stick, and the main program window will appear when Bell service is found. When you try to connect, Mobile Connect will check if your Turbo Stick and account have been activated on the Bell network. Your Turbo Stick must be activated and in an area with network coverage to operate on the Bell Mobility data network. To download the full Mobile Connect user manual or software updates, please visit bell.
Using your Turbo Stick From the Mobile Connect main program window, you can establish a network connection and view the connection status. SOME OF THE KEY INDICATORS AND BUTTONS INCLUDE: A. Connect/Disconnect button Connect or disconnect from the network. B. Signal strength indicator Graphically illustrated network signal status. C. Status display Indicates the availability of the network and status of current network connection. D.
Hardware overview USB Connector Slider SIM/USIM card slot LED Indicator MicroSD card slot USB Connector Connects the Turbo Stick to a PC. Ensure to always slide in the USB connector while your Turbo Stick is not in use. Slider Extends or retracts the USB connector. LED indicator Provides connection status. Refer to Troubleshooting, on page 14, for a detailed list of the colour and their defined states.
Inserting and removing your Turbo Stick from your computer Now that the Mobile Connect software is installed on your computer, your Turbo Stick can be inserted or removed at any time. As an external device, your Turbo Stick is vulnerable to damage during transport. It is recommended that you remove and securely store your Turbo Stick when transporting your computer. TO INSERT YOUR TURBO STICK 1. Slide out the USB connector and insert your Turbo Stick into the USB port.
Unblocking a SIM card Some SIM cards will be provisioned with a Personal Identification Number (PIN) which locks user access to your Turbo Stick. When using a locked SIM card, you may be asked to enter the PIN number. Service providers frequently limit the number of incorrect PIN entry attempts. If you fail to enter a correct PIN within the number of permitted attempts, the SIM card may become blocked. You will see a warning message on your last attempt.
Troubleshooting Below is a list of LED indicator lights which outline the status of your Turbo Hub. LED COLOR SERVICE LED STATE DESCRIPTION Green 2G Blinking twice every 3s Powered on Blinking once every 3s Registering with a 2G network. Solid Connected to a 2G network. Blinking once every 3s Registering with a 3G/3G+ network. Solid Connected to a 3G network. -- Blue 3G -- Cyan 3G+ Solid Connected to a 3G+ network.
Troubleshooting continued Below is a list of common error messages and possible solutions regarding the use of your Turbo Stick. SYMPTOMS SOLUTION Intermittent connectivity and/or low throughput. elocate the entire computer to a different area. R Coverage maps are available at bell.ca/coverage Bell does not show in the status display. Service may not be available in your location. Relocate the computer to a different area. Coverage maps are available at bell.ca/coverage.
Troubleshooting continued SYMPTOMS SOLUTION The LED indicator on your Turbo Stick is not lit. our Turbo Stick may not be inserted properly. Remove Y and firmly reinsert your Turbo Stick into the USB port. The SIM card may be missing or incorrectly inserted. Remove your Turbo Stick and SIM card and carefully reinsert. our computer may not have the correct hardware drivers Y for your Turbo Stick. Remove your Turbo Stick, uninstall the software, and reinstall.
Copyright © 2010 Bell, Inc. All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Bell.
