Getting started guide Turbo Hub NETGEAR® MVBR1210C
Welcome and thanks for choosing Bell. Your new Turbo Hub will enable you to connect to the Internet and make voice calls using a landline phone. This guide will provide you with an overview of your Turbo Hub and steps for getting started. A Turbo Hub User Guide CD is included in the box for additional installation information. For additional support, you can also visit bell.ca/devicesupport and select your device from the drop down menu.
SETUP Before using your Turbo Hub, please ensure you have the following: • A Bell Turbo Hub Flex Plan • Your Mobile Directory Number (MDN) or phone number • An active Bell SIM card If you don’t have an account or a Turbo Hub Flex Plan, number or an active Bell SIM card, speak with a Bell account representative at 1-888-4MOBILE (1-888-466-2453). Choosing a location for your Turbo Hub Always select an indoor location, preferably close to a window but avoiding direct sunlight.
Inserting your Bell SIM card Before turning the device on, follow the steps below: 1. Locate the SIM card slot on the back of the device. 2. Gently insert your Bell SIM card into the SIM card slot. 3. Ensure that the SIM card is inserted into the Turbo Hub with its bevelled edge facing up, as illustrated. You should hear a “click” sound when the SIM card has been inserted properly. Note: You must use the Bell SIM card you received along with the Turbo Hub.
Connecting the power adapter • Connect the cable from the power adapter to the power adapter input on the back of the Turbo Hub and insert the plug into an outlet. • Power on the device (press the round button on back of device).
Start-up • Allow approximately one minute for the Turbo Hub to boot/start-up. When the start-up procedure is finished, the following conditions should exist: 1. The Power indicator will show solid green. 2. The Internet Port indicator 3. The Wi-Fi indicator will show solid or blinking green. will show solid or blinking blue. 4. The LAN Ports indicator will show solid or blinking green if any local Ethernet ports are connected. 5.
USING YOUR TURBO HUB Connecting your computer through an Ethernet cable • Attach the Ethernet cable to one of the Ethernet connectors (1 – 4) on the back of the Turbo Hub. • Connect the other end of the Ethernet connector to a PC/laptop. • Launch your Internet browser and you’re online. You can connect up to four (4) computers using the Ethernet ports. One shielded Ethernet cable is included.
Connecting a Landline phone to make and receive phone calls If you have chosen to subscribe to voice service, simply plug your phone cord into the RJ11 phone jack on the back of the Turbo Hub and you are ready to make calls. Refer to the Call Feature chart below for details on voice services available on select Turbo Hub Flex Plan.
Note: - When calling 911 with this equipment, your location information may not be available to the operator. Stay on the line so that assistance can be provided. - Turbo Hub does not support fax service. - In the event of a power outage, voice service will not function. Changing your Turbo Hub settings and accessing text messaging You can use your Web browser to log in to the Turbo Hub in order to view or change settings or access text messaging: • Type http://www.routerlogin.
TROUBLESHOOTING Button and LED indicator legend Below is a list of LED indicators & buttons which outline the status of your Turbo Hub: Icon WPS Status Description Solid green Wi-Fi has security enabled. Blinking green WPS is running. Press this button to open a 2-minute window for the Turbo Hub to connect with other WPS-enabled devices. For more information about this function, see the Using Push ‘N’ Connect (WPS) To Configure Your Wireless Network section of the User Guide CD.
Icon Internet Port Status Description Solid green There is an Internet connection. Blinking green Data is being transmitted over the Internet connection. Solid amber Traffic meter limit has been reached, traffic is blocked. Blinking amber Traffic meter limit has been reached, but traffic not blocked. Blinking green & amber Failover from WAN to Mobile Broadband. Off No Internet connection detected. Solid green The USB port has detected a USB device.
TROUBLESHOOTING (cont’d...) Button and LED indicator legend Icon Phone Port Message Waiting SMS Signal Quality Signal Quality Signal Quality 11 Status Description Solid green The phone is off hook. Off The phone is on hook. Blinking green Voice mail is waiting. Off There is no voice mail waiting. Solid green SMS messages are waiting. Off There are no unread SMS messages. Solid blue Excellent coverage has been detected. All Signal Quality LEDS are off No coverage detected.
TROUBLESHOOTING (cont’d...) FAQs Q: What should I do if my Turbo Hub will not turn on? Make sure that the Turbo Hub power button has been turned on, and that the power adapter is correctly connected to your Turbo Hub and a functioning power outlet. If the error persists, you may have a hardware problem and should call Bell Technical support at 1-800-667-0123.
TROUBLESHOOTING (cont’d...) Technical Support For support with connectivity to your Turbo Hub, or for billing inquiries, contact Bell Mobility at 1 800 667-0123. For product support contact NETGEAR at 1 877 838-9126, or visit kbserver.netgear.com. Note: After activating your Turbo Hub, locate the serial number on the label of your product and use it to register your product at www.netgear.com/register. Registration is required before you can use the NETGEAR telephone support service. Go to kbserver.
