Service manual

Filter board
Power board
Fan
Inductor
Ø 145/180 mm
Inductor
Ø 180/150 mm
Inductor
Ø 210/100 mm
User interface
LIN cable 400mm LIN cable 265mm
Code Switch (Encoder)
PCB Encoder
Cable Linbus 5 core
Cable Linbus 4 core 500mm
Long
083080700 083080800 083081000 083081100 083081200 083081300 083081400 083081700 083081800 083006300 083006400 083006500 083009301
75.96475.017 75.96475.148 75.96950.021 75.96475.056 75.96475.057 75.96475.058 75.96468.662 75.96955.287 75.96955.336
440.20202.000
75.04003.102
N/A N/A
Customer Service Step 1 Customer Service Step 2 Customer Service Step 3 Customer Service Step 4 Customer Service Step 5 Customer Service Step 6
Hob Status
Codes
Fault Description
Indicates no pan or suitable pan on
cook zone
Ensure correct pan size and that the pan is suitable for
induction use (Check with a magnet), refer user to
instructions
Power Boost
No faults (lasts for approx 10mins), refer user to
instructions
Residual Heat
No fault Switches on/off when glass reaches 65/ 55
deg C, refer user to instructions
Automatic Boiling
No Fault , Auto Boil Programme, refer user to
instructions
Child Lock
No Fault, Child Lock Activated, refer user to
instructions
Low Temperature
No Fault, Low temperature setting activated, refer
user to instructions
Fault Codes
control Knob error or stuck in the full on
"overwind" positions for more than 30s
X (1) X (1)
A
sk the user/operator to check if one of the knobs is in
stuck in the full-on ("overwind") position, i.e. ask the
user to ensure the control knob is in the off position, If
fault disappears they have probably held the control
knob in the full-on position for linger than 30s, advise
user not hold in the overwind position for longer than
30s.
If the fault persist or the control knob is
sticking binding book service visit
Check operation of control knob, check for binding,
change components as appropriate
ER20 Software Flash Failure X (1) X (1)
Ask user/operator to switch power off to the hob for 1
minute then switch back on, system should reset
Service visit required First try manually configuring the touch control Change user interface and PCB Encoder
ER31 Configuration error X (2) X (1) X (1)
A
sk the user/operator to switch the power off and on,
system should reset
Service visit required First try manually configuring the touch control Change user interface and PCB Encoder
If fault persists, change power
board
ER47
Communication error between Touch
Control and Power board
X (3) X (2) X (2) X (1) X (1)
A
sk the user/operator to switch the power off and on,
system should reset
Service visit required Check and replace linbus cables as required. Change user interface and PCB Encoder Change power board
U400 Electrical Connection Error X (1) X (2)
Ask installer/operator to confirm correct connection to
power supply, ensuring link is in place and securely
tightened.
If external wiring and connection to
appliance is correct service visit required
Service engineer to first Check wiring and connection
(if not connected correctly consider charging
customer)
Change filter board Change power board
E2
Induction coil has overheated, user has
probably left an empty pan on and the
unit has overheated.
X (2) X (1) X (1) X (1)
Inform user about overheat safety protection, hob will
auto reset when allowed to cool, No Fault
If fault persists a service visit required, Ask
user which zone is showing persistent fault,
Change appropriate inductor Change power board
E5 Error on filter board X (2) X (1)
Ask user/operator to switch power off to the hob for 1
minute then switch back on, system should reset
Service visit required
check mains connection
check IGBT and power supply (internal cabling) on
power board
Check fuse on filter board, change fuse/filter board
Check IGBT and power supply
(internal cabling) on power board,
change power board
E6 Error on power unit X (2) X (1)
Ask user/operator to switch power off to the hob for 1
minute then switch back on, system should reset
Service visit required
check mains connection
check IGBT and power supply (internal cabling) on
power board
Check fuse on filter board, change fuse/filter board
Check IGBT and power supply
(internal cabling) on power board,
change power board
E8 Fan error X (2) X (3) X (1)
A
sk the user/operator to switch the power off and on,
system should reset
Ask user if the fan working, check if anything is
blocking fan inlet to product
Service visit required
Check operation of fan, change appropriate fan if
not working( Also check for correct operation of
main fan)
Check fuse on filter board, change
fuse/filter board
Check IGBT and power supply (internal
cabling) on power board, change power
board
E9 Coil Temperature sensor defective X (2) X (1) X (1) X (1)
A
sk the user/operator to switch the power off and on,
system should reset
Service visit required Change appropriate Inductor
Check IGBT and power supply (internal cabling) on
power board, change power board
EA Power board failure, only X (1)
A
sk the user/operator to switch the power off and on,
system should reset
Service visit required Change power board
"8"
Usually happens if there has been a
power surge/Power cut in the area.
x (2) X (1) X (1)
Ask user to switch off the hob and leave off overnight,
then switch back on in the morning, system should
reset.
If fault is not rectified ask user to switch and
leave power off to the hob and book service
visit
Service engineer to switch power on if correct
operation, consider charging user for visit,
Change user interface and PCB Encoder
Check fuse on filter board, change
fuse/filter board
Note:- () brackets indicate the order in which component parts should be changed. All parts changed should be returned to GDHA, Prescott for the attention of the Quality Department, with details of the job and the fix applied.
EGO Spare Part/Kit No.
Part Description
GDHA Part No
EGO G5 Induction Touch, Service Matrix, GDHA Ref 083006200, EGO Reference 75.08012.519
Warning! Ensure product is fully isolated from the mains circuit before opening up product.
Tools Required:-