XL XL Series User Manual
Copyright Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Product support This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com or zowie.benq.com. The website layout and content may vary by region/country.
Power safety Please follow these safety instructions for best performance, and long life for your monitor. 0-40°C 10-90% 0-3000m -20-60°C 10-60% 0-12000m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners. • Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.
Table of Contents Copyright ......................................................................................................................................................... 2 Product support ............................................................................................................................................ 3 Getting started ...............................................................................................................................................
Mode menu ..............................................................................................................................................................................42 Color menu ..............................................................................................................................................................................44 Picture menu ............................................................................................................................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. LCD Monitor Monitor Stand Monitor Base Quick Start Guide Quick Sta rt Guide Safety Instructions Safety Instructions Regulatory Statements Regulator y Statemen ts S Switch (Optional accessory for XL2411K) To find the compatible models, visit www.BenQ.com or zowie.benq.com for information on XS250.
Shield (Shading hood) (Optional accessory for XL2411K) To find the compatible models, visit www.BenQ.com or zowie.benq.com for information on XH250. Power Cord (Picture may differ from product supplied for your region.) Video Cable: DP Video Cable: HDMI (Optional accessory) Audio Cable (Optional accessory) Protective cover (XL2546K only) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region.
Getting to know your monitor Front view 1. Cable management hole 1 Back view 13 2 12 3 4 5 6 7 8 9 10 11 • Above diagram may vary depending on the model. • Picture may differ from product supplied for your region. 10 2. 3. 4. 5. 6. 7. 8. AC power input jack Power button 5-way controller Rotation keys Headphone jack S Switch socket (XL2411K) HDMI-3 (1.4) socket (XL2546K) HDMI-3 (2.0) socket 9. (XL2411K) HDMI-2 (1.4) socket (XL2546K) HDMI-2 (2.0) socket 10. HDMI-1 (2.0) socket 11.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 14. HDMI 1.4 (XL2411K) HDMI 2.
How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model. • Avoid finger pressure on the screen surface. 1. Attach the monitor base. Please be careful to prevent damage to the monitor.
Orient and align the stand arm with the monitor, then push them together until they click and lock into place. 1 2 Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface. To move the monitor, you must hold the handle and the bottom of the stand base at the same time as illustrated. You can protect the monitor using the supplied protective cover. You might want to adjust the monitor stand height. See Adjusting the monitor height on page 18 for more information.
2. Connect the video cable. The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region. or or or • Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. • Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket. 3. Connect the S Switch to the monitor.
5. Using the headphone hook. (XL2546K only) Pull out the headphone hook found on the back of the monitor. Leave your headset on the headphone hook if needed. Excessive force on the hook is prohibited. The maximum load capacity of the headphone hook is 400g. 6. Connect the power cable to the monitor. Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet. 7. Organize the cables.
Turn on the computer too. If you have multiple video sources, press the Rotation key 2 and the 5-way controller to select an input source. Follow the instructions in Getting the most from your monitor on page 25 to install the monitor software. If you are prompted by any OSD message, follow the on-screen instructions to proceed. To extend the service life of the product, we recommend that you use your computer's power management function.
How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface. Please be careful to prevent damage to the monitor.
Adjusting the monitor height 1. To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. 2. On the monitor stand is an adjustment scale that helps keep track of your preferred monitor height. Move the marker on the scale to the monitor stand height just set.
Tilting the monitor Tilt the monitor gently. The scale on top of the column helps keep track of your preferred tilt angle. Swiveling the monitor 1. Turn the monitor to the left or right as desired. 2. Turn the adjustment scale on the monitor base. The interval of measurement is 5 degrees, and you can make adjustment within the possible swivel angle. The scale on the monitor base helps to keep track of your preferred swivel angle.
Rotating the monitor 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in Orientation, and apply the setting. Depending on the operating system on your PC, different procedures should be followed to adjust the screen orientation. Refer to the help document of your operating system for details. 2. Fully extend the monitor and tilt it.
4. Adjust the monitor to the desired viewing angle. See Viewing angle adjustment on page 18 for more information. If the monitor has been rotated to portrait mode and height adjustment is desired, you should be noted that the wide screen will keep the monitor from being lowered to its minimum height.
Installing the Shield (shading hood, optional) To help focusing in games, the Shield (shading hood) avoids the unwanted disturbance interfered with the peripheral vision while playing. For models that came with shading hoods, two shading hoods are inside the accessory box. Please be careful to prevent damage to the Shield and the monitor. The shading hoods are well-designed and can fit into your monitor properly. Do not use excessive force when installing Shield to avoid possible damage.
Uninstalling the Shield Please remove the hoods before moving the monitor to different places. Lift the hoods upward and detach them carefully.
Using the monitor wall mounting kit The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. Precautions • Install your monitor and monitor mounting kit on a wall with flat surface. • Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
Getting the most from your monitor To gain the most benefit from your new LCD monitor, you should install the custom LCD Monitor driver software as provided on the local website. See Downloading the LCD Monitor driver files from the Internet on page 25 for details. The circumstances under which you connect and install your LCD Monitor will determine which process you need to follow to successfully install the LCD Monitor driver software.
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
How to install on Windows 10 system 1. Open Display Properties. Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu. 1. 2. 3. 4. 5. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button. In the Update Driver Software window, select the option Browse my computer for driver software. 6.
How to install on Windows 8 (8.1) system 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 1. 2. 3. 4. 5. Select Properties from the menu.
How to install on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 1. 2. 3. 4. 5. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button.
How to adjust your monitor The control panel 1 No. Name 2 3 Description 1. Power key Turns the power on or off. 2. 5-way controller Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu operations on page 33 for more information. 3. Rotation keys Accesses the functions or menu items displayed on the screen. See Working with the Rotation Keys on page 34 for more information.
No. 2. Name Wheel Function • Scroll up: works the same with . • Scroll down: works the same with • Tilt right: works the same with . . • Tilt left: works the same with . • Selects menu item by pressing once. 3. Gamer 1 button • Press to switch to Gamer1 (Mode). • Press and hold for 3 seconds to save the customized display settings for Gamer1 on S Switch. For advanced functions, see Copying game modes from an S Switch to your monitor on page 38 for more information. 4.
5-way controller and basic menu operations The 5-way controller is located at the rear of the monitor. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations. Up Left Right Down 5-way controller operation OSD icon Function (With an available video input but no menu has been activated) N/A Press Activates the Quick Menu.
All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. Available menu options may vary depending on the input sources, functions and settings.
2. Press the same key repeatedly to cycle through available options on the list. Mode Input FPS1 DisplayPort FPS2 HDMI1 Standard HDMI2 Item Description Rotation Key 1 Switches to a list of Mode options by default. To change the default settings, see Customizing the Rotation Keys on page 35. Rotation Key 2 Switches to a list of Input options by default. To change the default settings, see Customizing the Rotation Keys on page 35. Customizing the Rotation Keys 1. 2. 3. 4.
• Go go Menu and press 1 to access the main menu. Mode: FPS1 Menu 1920 x 1080 @ 240Hz Mode DyAc Black eQualizer Color Vibrance 2 Close 3 4 No. Item Description 1 System information Displays current system information, including resolution, refresh rate, and picture mode. 2 Main menu Accesses the main menu. See Navigating the main menu on page 41 for more information. 3 On-screen instructions Operation tips.
5. After the setting is done, press to return to Quick Menu to save properly.
Working with game mode to go by S Switch Once the adjusted display settings have been saved to S Switch, you can take the settings with you to other LCD monitors with the same model name. It is driver-free and helps apply new game modes quickly. Saving your game modes to S Switch By default, the settings for game mode buttons (labeled 1~3) on S Switch are identical to the game modes (Gamer1 / Gamer2 / Gamer3) in Mode on your monitor. You can change the setting as desired. 1.
1. Use a compatible graphics processing units (GPU) with the forthcoming driver. Confirm supported technologies please visit www.AMD.com. 2. Ensure to connect with DisplayPort or HDMI. See Connect the video cable. on page 14 for more information. 3. Go to System > FreeSync Premium to turn on the function. Pay attention to the on-screen messages before the function switch. For any questions related to Adaptive-Sync performance please refer to www.AMD.com.
2. Go to the setup menu in your game, and change the frame rate or screen refresh rate to 144 Hz. Refer to the Help document that came with your game for details. 3. To check if the screen refresh rate has been changed, go to the Quick Menu on your monitor and check the system information. 4. Select an appropriate picture mode for your game. See Mode menu on page 42. 5. On the selected mode, adjust the brightness of your display. See Brightness on page 46. 6.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press the 5-way controller to bring up the Quick Menu and select Menu to access the main menu. See 5-way controller and basic menu operations on page 33 for details. Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out.
Mode menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Standard For basic PC application. ECO (selected models only) For saving electricity with low power consumption by providing minimum brightness for all running programs.
Color menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Gamma Function Adjusts the tone luminance. Color Normal Temperature Color Weakness Range •1 •2 •3 •4 •5 Allows video and still photographs to be viewed with natural coloring. This is the factory default color. Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color. Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color.
Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Save menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Aspect The input image is displayed without geometric distortion filling as much of the display as possible. 1:1 Displays the input image in its native resolution without scaling. 17" (4:3) Displays the input image as if on a 17" monitor of 4:3 aspect ratio. 19" (4:3) Displays the input image as if on a 19" monitor of 4:3 aspect ratio. 19" (5:4) Displays the input image as if on a 19" monitor of 5:4 aspect ratio.
Custom menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Range Quick Menu Sets 2 to 4 settings that could be frequently adjusted from the • None Quick Menu. Do not choose the same item for 2 settings or • Mode (see page choose None for more than 2 settings. See Customizing the Quick 42) Menu on page 36 for more information.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: FPS1 1920 x 1080 @ 240Hz Mode Headphone Language 3 sec. Color OSD Settings Display Time 5 sec. Picture Information 10 sec.
Item OSD Settings Function Language Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. Range • English • Français • Deutsch • Italiano • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska • Português • •日本語 •한국어 • 繁體中文 • 简体中文 Display Time Information Adjusts the display time of the OSD menu. Displays the product information. 53 • 3 sec. • 5 sec. • 10 sec.
Item Other Setting Function Range Resolution Notice Sets whether to display the resolution notice of the • ON recommended resolution when a new input source • OFF is detected by the monitor Buzzer Turns the tone of control keys on or off. • ON • OFF Input Auto Switch Sets to automatically detect the available input source. • ON • OFF Auto Power Off Sets the time to power off the monitor automatically in power saving mode.
Troubleshooting Frequently asked questions (FAQ) Imaging The image has a faulty coloration. It has a yellow, blue or pink appearance. • The default picture mode is FPS1 (for FPS games) or ECO, depending on the product supplied for your region. If you prefer other picture modes, go to Mode and change setting. • If the image has a yellow, blue or pink appearance, go to System and Reset Mode to reset the color settings to the factory defaults.
Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange. • If the LED lights up in solid white, the monitor is powered on.
