RE6501/RE7501/RE8601/RE9801 Interactive Flat Panel User Manual
Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes. Copyright Copyright 2021 BenQ Corporation. All rights reserved.
Product support 3 Product support This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country.
Table of Contents Table of Contents Product support................................................................... 3 Safety warnings and precautions ...................................... 6 Important safety instructions............................................ 7 Notes on this display ..................................................................... Notes on the LCD panel of this display .................................... Safety notice for remote control .....................................
Table of Contents 5 Important instructions for using the touch screen............... 38 Menu operations................................................................ 39 One touch menu operation ....................................................... 39 Settings menu ................................................................................ 39 System settings.............................................................................. 47 Android system interface.................................
Safety warnings and precautions Safety warnings and precautions The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Important safety instructions 7 Important safety instructions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Important safety instructions • Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary. • The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.
Important safety instructions 9 • Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use. • There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.
Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display Power cord (By Region) VGA cable x 1 Quick start guide USB cable x 1 AAA battery x 2 Remote control HDMI cable x 1 Touch pen x 2 Wall mount x 1 • The type of power cord supplied may differ from that illustrated depending on your region of purchase.
Setting up the display 11 Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket. Please pay attention to the following notes during installation: • This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. • Refer the installation to qualified technicians. Improper installation may cause the display to fall or malfunction.
Setting up the display 5. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket’s instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and secured properly. (Recommended torque: 470 635N•cm). The mounting means should be strong enough to bear the weight of the display.
Parts of the display and their functions 13 Parts of the display and their functions Front/Rear panel 11 12 13 14 7 No. Name 8 9 10 Description 1 Power Switch Used to isolate the power supply from the system. • When the switch is set to ON (I), the system will automatically enter standby mode. • When the switch is set to OFF (O), this will completely cut off the power supply. 2 Power-in Connects with the supplied power cord.
Parts of the display and their functions 11 USB 2.0 12 USB 2.0 13 TOUCH 14 HDMI Accesses multimedia files on USB drives directly. OPS for USB 3.0. Accesses multimedia files on USB drives directly. OPS for USB 3.0. External computer touch signal input. When connecting external computer, besides connecting external computer VGA and audio signals, external computer's USB port needs to be connected to the corresponding group.
Parts of the display and their functions 15 3 TOUCH-USB External computer touch signal input. When connecting external computer, besides connecting external computer VGA and audio signals, external computer's USB port needs to be connected to the corresponding group. Under the condition that driver is installed, external computer can be touch controlled through the equipment (touch function is effective in VGA and HDMI channel by default). 4 USB1 2.0 Accesses multimedia files on USB drives directly.
Parts of the display and their functions Remote control 1 POWER Turn the display on or off. 1 2 2 3 4 5 6 7 INPUT Select the input source. 3 CH RETURN Channel return Note: It is only working on some specific regions. 4 INFO Show the information of the current input source. 5 8 9 10 11 12 13 14 15 16 17 18 19 20 6 Meeting mode Change the display image to the different mode under non-Android system Mode: Full, 4:3, Film, Subtitle, PC mode.
Parts of the display and their functions 14 WPS Open the WPS office app in Android 1 2 3 4 5 6 15 M-Player Open the Media Player app in Android. 16 X-Sign Open the X-Sign app in Android. 7 17 Setting Open the setting function in Android. 18 9 BLANK Blank and mute the screen (the screen will turn black) when the OSD menu is off. Press again to resume. 8 10 11 19 MENU Activate the OSD menu. 20 FREEZE 12 13 Freeze the screen.
Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compartment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment. The supplied batteries are provided for your convenience so that you can operate the display straight away. You should replace them as soon as possible. 3. Refit the battery compartment cover.
Parts of the display and their functions 19 Remote control usage tips • To power on/off the display, aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. • Avoid getting the remote control wet or store it in humid environments (like bathrooms). • If the display’s remote control sensor window is exposed to direct sunlight or strong light, the remote control may not operate properly.
Connection Connection Connecting the VGA input 1. Connect the VGA jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the PC-AUDIO jack on the display with a suitable audio cable. Connecting the touch module Connect the TOUCH-USB (type B) jack on the display to the USB port of a computer using the supplied USB cable. The touch module of the display supports easy Plug-andPlay operation.
Connection 21 Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI1/HDMI2 input jack on the display using an HDMI cable. 2. To view images from this input, press respective input source. on the remote control to switch to the HDMI cable DVD player Computer • The applicable cable is not supplied and should be purchased separately. • The display provides a selection for the dual-monitor mode.
Connection Connecting the video output For computer: 1. Use HDMI cable to connect from HDMI-OUT to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display.
Connection 23 Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. RS-232C cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS-232C cable only.
Connection Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). AC IN • The supplied power cord is suitable for use with 100-240V AC power only. • The power cord and outlet illustrated may differ from the ones used in your region. • Only use an appropriate power cord for your region.
Basic operations 25 Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on page 24. 2. Before turning on the display, make sure the Power switch is set to ON. The system will enter standby mode. AC IN Power Switch • To turn on the display, press the Power button on the control panel or on the remote control. • To turn off the display, press the Power button on the control panel or on the remote control.
Basic operations Initial setup After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment. 2. Tap Next on the screen to begin.
Basic operations 27 Account Information Three types of accounts are provided: Guest, Admin, and Multiple users. Guest It's for public use under Guest account. You are able to change the headshot, wallpaper, volume and brightness. Admin Log in as Admin. Under Personal settings, you can change the headshot, wallpaper, and password. You can also enable AMS service, set Available offline accounts, and check Device information.
Basic operations User Management To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account 1. As an administrator to create a new account for regular users, go to BenQ Service website: https://ams.benq.com. Suggested browsers are Chrome, Firefox. 2. Log in and choose IAM. 3. Click Create New Account to continue.
Basic operations 29 4. Fill in the following fields. Be sure to enter the correct email address and activate the X-Sign and Broadcast service. Click Submit to create a new account. You can esaily switch to different services, X-Sign, DMS, AMS, Broadcast, by clicking the icon on the upper right corner. 5. The account has been created and a verifying email is sent to the new account owner.
Basic operations Switching input signals To select an input signal, do either one of the following: • Press on the remote control. • Press the Menu button on the front panel. • Drag the OSD menu up from the bottom-center of the screen. Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display.
Basic operations Network setting On the home screen, go to Setting > System > About > Status. If there is no IP address shown, please connect the display to the ethernet cable. Wireless connection You must use a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information on configuring the wireless connection. 1. Press on the remote control, or go to Network > Wi-Fi.
Basic operations 2. Insert the Wi-Fi dongle and the switcher will automatically change to ON. A list of available networks will show on the screen. 3. Touch the network’s name to connect to the network. The password is needed if it is your first time to use the network. Key in the password and press Connect. The device is now connected to the WLAN. • If you are connecting to a secured wireless network, enter the password for the wireless network access when prompted and tap Connect.
Basic operations 33 Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update. Or your can skip this step and update the software later. To manually update the software: 1. Go to System > About > System updates. 2. If there is an update available, the system will begin updating.
Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 10/ 8/7/XP, Mac OS 10.11~10.14, Chrome OS 58, and Android. The following table shows a list of gestures you can use on the touch screen. • Ensure that you have installed the USB cable on the display to a computer.
Basic operations OS functions Gesture actions For Windows 7, Windows 8, and Windows 10 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions 1. Press on the target. 2. Tap the screen with another finger. 3. Release the second finger. Right-click Drag one or two fingers up or down.
Basic operations OS functions Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. Supported by specific applications For Windows XP and Windows 7 Press and hold for 4 seconds.
Basic operations Gesture 37 Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). Swipe to select, command, and move Sliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and GridLayout controls).
Basic operations Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord. • Remove dust or dirt from the screen and the infrared plastic filter periodically. It is suggested using a small amount of alcohol to clean the infrared plastic filter. • To avoid damage to the screen, never use any type of abrasive materials to wipe the screen.
Menu operations Menu operations One touch menu operation Drag the OSD menu up from the bottom-center of the screen, as shown below, to enter the OSD menu. Settings menu Input settings Press on the remote control, Menu on the front panel, or drag from the bottom middle to the center of the screen to enter the OSD menu. • Press ///on the remote control and press OK to confirm, or directly click a desired input source. • Press menu.
Menu operations General settings Go to General to access the Audio and Picture settings. Audio • Under Audio, Use the volume bar to adjust the volume for the display. • Directly swipe to enable or disable Mute. • Go to More to enter Audio menu. Picture • Under Picture, use the brightness bar to adjust the brightness for the display. • You can enable the Eye-Care function on the OSD menu. Eye-Care switches the display’s low blue light mode and activates the flicker free function.
Menu operations 41 Eye-Care solutions Blue light with wavelengths under 455 nm could affect vision and age the eyes. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with zero-flicker performance and ultra-low blue light emission, preventing eyestrain, eye fatigue and macular degeneration caused by extended sessions in front of a display.
Menu operations Audio settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Description Balance Sound Mode Drag the knob to adjust the balance. Touch a preset sound environment. Options are Class, Movie, or Meeting mode.
Menu operations 43 Picture settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Description Picture Mode • Press ///on the remote control or click a picture mode. Options are Eco, Standard, Bright, and Soft. • Under Eco mode, Brightness, Contrast, and Color Temperature are locked.
Menu operations Screen settings Go to Device > Screen to access the Screen settings. • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. • Press/on the remote control and press OK to adjust image. Menu Aspect ratio Description Press/on the remote control or click an aspect ratio. Options are 16:9 or PTP.
Menu operations 45 • The display automatically turns off when no one is detected within the sensor’s range for a long period of time. • Use the H Position, V Position, Clock rate, and Phase functions to manually adjust the image. Menu H Position V Position Description Press to move the screen to the left or right. Press to move the screen up or down. More settings Advanced settings Go to Device > Advanced settings. • Press /// on the remote control and press OK to confirm or directly click an item.
Menu operations • Press menu. on the remote control or click a blank area outside the menu to exit the Menu Key lock IR lock Touch lock Pixel shift DCR Description Press OK on the remote control or click the switch to lock or unlock the buttons on the front panel of the display. Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the display. Press OK on the remote control or click the switch to lock or unlock the screen.
Menu operations 47 System settings On the home screen, select Setting > System to enter system settings. • Press menu. on the remote control or click a blank area outside the menu to exit the Options Date & time Language & input Startup & Shutdown Floating tool About Description Click to set date, time, and their formats in Android. Click to set Language, Keyboard & Input methods in Android. Click to set the Startup channel, OPS startup option, Wake on Lan, and Power off reminder.
Menu operations Proxy setting • Go to Network > Ethernet. • Press Proxy to go to the proxy setting. • Enter the proxy host name. • Enter the using channel.
Menu operations Startup & Shutdown • Go to System > Startup & Shutdown. • For Startup source, you can choose Last channel or other sources.
Menu operations • For Built-in OPS startup option, you can choose Startup only through OPS built-in startup option or startup through any channel.
Menu operations • For Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.
Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: • Press on the remote control or Home button on the front panel to return to the main interface. • Press on the remote control or drag the OSD menu up from the bottom-center of the screen to enter the OSD menu to select an input.
Android system interface 53 Floating Annotation Toolbar The Floating Annotation Toolbar is a convenient function that allows you to quickly write or create annotations on any screen that the display is showing. Under any input source or in the Android interface, touch and hold two fingers spaced about 20 – 50 mm apart on the screen for more than two seconds to launch the Floating Annotation Toolbar menu as shown below.
Android system interface AMS file manager overview • Tap to launch AMS. With this application, you can access your personalized workspace environment and settings and manage your files and accounts on any IFP that you have logged into.
Android system interface Item 1. Source Selection 55 Description • You can open files from the cloud storage services like Google Drive, Dropbox, or Samba. • You can also open files from the local devices like Internal, My Folder, or connected USBs. The icon next to Google Drive, Dropbox shows that the account is bound to AMS service. 2. 3. Folder Path Listing Files 4. Operating Tab You can browse the file folder in this area. You can see a list of files from the storage device you select.
Android system interface Play/pause the current playback. Play the next image. Rotate the current image counter-clockwise. Rotate the current image clockwise. Go to the settings. See the information about the file name, creation time, file size, and the file format. Supported image format (maximum resolution) File Image .bmp BMP Supported range Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 .gif GIF Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 .jpeg/.
Android system interface 57 Audio Select an audio file you want to play and perform any of the functions shown on the screen. Icon Function Repeatedly play audio files in the playlist. Play the previous audio file. Play/pause the current audio file. Play the next audio file. Check the audio information. Supported audio format (Codec) File Format Audio Codec .aac AAC AAC Supported range Sample Rate: 8K~96KHz Bit Rate: 24K~576Kbps .
Android system interface File Format Audio Codec .mp3 MPEG Audio Layer3 MPEG1/2 layer3 Vorbis Vorbis .ogg Supported range Sample Rate: 8K~48KHz Bit Rate: 32K~320Kbps Sample Rate: 8K~48KHz Bit Rate: max 256Kbps .wav WAV LPCM Sample Rate: 8K~192KHz Bit Rate: max 320Kbps Video Select a video file you want to play on the display and perform any of the functions shown on the screen. Icon Function Adjust the video volume. Play the previous video file. Play/pause the current video file.
Android system interface Supported video format (Codec) Up to 4K resolution File Codec Extensions Video Audio .3g2 H.263 AAC, AMR_NB .3gp H.264 3840*2160 30 Fps, 160Mbps H.263 1920*1088 30 Fps, 5Mbps MPEG-4 1920*1088 30 Fps, 50Mbps .avi H.263 H.264 .
Android system interface File Codec Extensions Video Audio .VOB MPEG-2 MPEG1/2 1920*1088 30 Fps, 80Mbps .mpg/.MPEG H.264 MPEG1/2 Layer3, AAC 3840*2160 30 Fps, 160Mbps MPEG-1 MPEG-2 .ts H.264 H.
Working with Android OS 61 APPS Tap the desired app to launch the app. BenQ Suggests Tap to launch BenQ Suggests. With this application, you can view apps suggested by BenQ for download. Tap the category on the left panel to browse the suggested apps. Tap an app from the selected category to view a basic description of the app. Function Search ( Education ( Description Tap to search for an app. ) ) Tap to show the suggested apps in the Education category.
Apps Corporation ( Exit ( ) ) Tap to show the suggested apps in the Corporation category. Tap to close BenQ Suggests. InstaShare Tap to launch InstaShare. With this application, you can mirror the display's screen on your smartphone or tablet for hands-on annotation and mirror the screen of your smartphone or tablet on the display. Before launching the application, make sure your display is properly connected to lnternet. To use InstaShare: 1.
Working with Android OS 63 - Operate the display by using your mobile device as a remote control. Once connected, any operations on the display or mobile device will also show up on your mobile device and display. You can also tap Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message. InstaQPrint Tap to launch InstaQPrint.
Apps 2. Tap Manage Printers to choose which printer that you want to use. 3. To select a printer: • Tap an option from the list of available printers on the left panel. • Tap Scan for Wi-Fi Printers to search for printers automatically. • Tap Manual Setup to add a new printer manually. WPS Office Tap to launch WPS Office. With this application, you can open document files including PDFs as well as Microsoft Word, PowerPoint and Excel documents. To edit a file with WPS Office: 1.
Working with Android OS 65 2. Tap the function menu on the top panel to access the file format's various functions. The description below is for a PowerPoint file, the function menus for other file formats will vary. Function Description Tap to open, save, share, print, and manage your presentations. Tap to change or edit the presentation views. Tap to start or set up a slide show. Tap to edit the content or format of the slides. Tap to insert tables, pictures, charts, comments, video, or audio.
Apps Supported Office versions and file formats Supported Office versions: 97 / 2000 / XP / 2003 / 2007 / 2010 / 2013 / 2016 Supported Office software formats: Office Software Word Excel PowerPoint Supported File Formats wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm ppt / pptx Email • Tap to launch Email. • To use Email, set up an account first.
Working with Android OS Side Tool Bar Function Home ( Return ( SwitchQ ( Description Tap to return to Home interface. ) Tap to return to previous operation interface. ) Tap to switch tasks between recent apps and input sources. ) EZWrite 5.0 ( ) Tap to enter EZWrite 5.0 software. Connection ( Floating Annotation Toolbar ( ) ) Tap to enter Connection to select the input source. Click to open the floating tool.
Apps Blizz Blizz is a video-conferencing app that is installed in the display by default. It allows you to conveniently conduct video conference meetings with any other Blizz users. 1. On the home screen, select Apps >Blizz ( ) 2. Select Sign In if you want to create a new meeting, select Join a Meeting if you want to join an already created meeting. - After signing in, create a meeting ID which will be the meeting ID other users will enter to join the meeting.
Product information 69 Product information Specifications Item Light source Panel size Native resolution (pixels) Brightness (cd/m2) (typical) Contrast ratio (typical) LCD panel Pixel pitch (mm) 3840 x 2160 RE6501: 400 (typ), RE7501: 550 (typ) RE8601: 400 (typ), RE9801: 500 (typ) 1200:1 RE6501: 0.372mm (H) x 0.372mm (V) RE7501: 0.4296mm (H) x0.4296mm (V) RE8601: 0.4935 (H) x 0.4935 (V) RE9801: 0.5622mm (H) x 0.
Product information Computer/Video Audio Output NO SPDIF x 1 Line-in (3.5 mm jack) x 1 External speaker out (L/R) Audio Audio W (Amp) Supply Power Typical (Watt).
287/,1( %(=(/ 23(1,1* $&7,9( $5($ 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 71 Product information Dimensions (RE6501) :$// 02817 6&5(: 7+5($' '(37+ 0 / Unit: mm
Product information Dimensions (RE7501) 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 287/,1( 287/,1( $&7,9( $5($ :$// 02817 6&5(: 7+5($' '(37+ 0 / Unit: mm
287/,1( %(=(/ 23(1,1* $&7,9( $5($ 287/,1( %(=(/ 23(1,1* $&7,9( $5($ 73 Product information Dimensions (RE8601) :$// 02817 6&5(: 7+5($' '(37+ 0 / Unit: mm
Product information 74 Dimensions (RE9801) 287/,1( ',0(16,21 %(=(/ 23(1,1* $&7,9( $5($ $$ +$1'/( 5 & +$1'/( 287/,1( ',0(16,21 %(=(/ 23(1,1* $&7,9( $5($ $$ :$// 02817 6&5(: 7+5($' '(37+ 0 ; 00 Unit: mm
Product information Supported input signal resolution Resolution 640 x 480 @ 60Hz 720 x 400 @ 70Hz 800 x 600 @ 75Hz 1024 x 768 @ 60Hz 1280 x 720 @ 60Hz 1280 x 960 @ 60Hz 1360 x 768 @ 60Hz 1366 x 768 @ 60Hz 1600 x 900 @ 60Hz 1680 x 1050 @ 60Hz 1920 x 1080 @ 30Hz 1920 x 1080 @ 50Hz 1920 x 1080 @ 60Hz 3840 x 2160 @ 30Hz 3840 x 2160 @ 50Hz 3840 x 2160 @ 60Hz 480i (60Hz) 480p (60Hz) 576i (50Hz) 576p (50Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (50Hz) 1080p (60Hz) • : supported • Vacant: not su
Troubleshooting Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. • Check whether remote control is properly being pointed at the display’s remote control sensor window. • Check for any obstacle between the remote control and the remote control sensor window.
Troubleshooting No picture and no sound • Check whether the machine is started state. • Check whether signal wire is well plugged, whether INPUT is corresponding to it. • If in internal computer mode, check whether internal computer is started. With horizontal or • Check whether signal wire is well connected. vertical stripes or image • Check whether other electronic equipment or power dithering tools are placed around the machine.
Accessibility Requirements for Rehabilitation Act of 1973, Section 508 79 Accessibility Requirements for Rehabilitation Act of 1973, Section 508 BenQ's commitment to accessible products allows us to support government in making accessible technology choices. BenQ's displays are compliant with Section 508 guidelines by including the assistive features as below: • BenQ's displays have colored "Power" indicators. Refer to the user manual for color definitions.
