User Manual

27Questions & Answers
right page (27) of A38 en A31nnn-Xnnnn-Xn-n-nnnn (30.05.2006, 20:58)
BenQ 2006, G:\mobile phone manual\A38-Jasper\manual\master_English\A38_FAQ.fm
Template: Minion, 140x105 mm, Version 1.5; VAR Language: unknown; VAR issue date: 12-March-2003
Shortened standby
time
The standby time is related to
your service provider system
configuration. The same phone
used with different service
providers’ systems will not
provide exactly the same length
of standby time.
If you are located in an area where signalling is
weak, temporarily switch off the phone.
The battery is depleted. In high-
temperature environments,
battery life will be shortened.
Use a new battery.
If you are not able to connect to
the network, the phone will
continue to send out signals as
it attempts to locate a base
station. Doing so consumes
battery power and will
consequently shorten standby
time.
Change your location to one where the network is
accessible, or temporarily turn off your phone.
You cannot switch
your phone on.
Battery power has been
depleted.
Recharge the phone's battery.
SIM card error SIM card malfunction or
damage.
Take the SIM card to your service provider for
testing.
SIM card inserted improperly. Insert the SIM card properly.
Debris on the SIM card
contacts.
Use a soft, dry cloth to clean the SIM card
contacts.
Unable to connect to
the network.
SIM card invalid. Contact your service provider.
You are not within the
network's service area.
Check the service area with your service provider.
Poor signal. Move to an open space, or if you are inside a
building, move closer to a window.
You cannot answer
incoming calls.
You have activated
Accept
List
or Reject List in the
Privacy Manager option.
Go to
Phone Book and select Privacy
Manager
in the options menu. select Off in
order to deactivate this option.
You have activated the Call
Barring feature.
Go to
Settings > Call Settings > Call
Barring
, and then select Cancel All.
Problem Possible causes Possible solution