User's Manual

89Questions & Answers
right page (89) of E81 en A31nnn-Xnnnn-Xn-n-nnnn (22.08.2006, 17:39)
BenQ 2006, D:\UM\Merlin\Merlin_EN\Merlin_FAQ.fm
Template: Minion, 140x105 mm, Version 1.5; VAR Language: unknown; VAR issue date: 12-March-2003
Questions & Answers
If you encounter problems while using the phone, or if it performs erratically, you can
consult the information in the chart below. If your particular problem cannot be resolved
using the information in the chart, contact the dealer where you purchased the phone.
Problem Possible causes Possible solution
Poor reception The network signal is too weak
at your current location, for
example, in a basement or near
a tall building, because wireless
transmissions can not
effectively reach it.
Move to a location where the network signal can be
properly received.
The network is busy at the
current time (for example,
during peak times, there may be
too much network traffic to
handle additional calls).
Avoid using the phone at such times, or try again
after waiting a short time.
You are too far away from a base
station for your service
provider.
You can request a service area map from your
service provider.
Echo or noise Poor network trunk quality on
the part of your service
provider.
Press the End key and dial again. You may be
switched to a better-quality network trunk or
phone line.
Poor local telephone line
quality.
Press the End key and dial again. You may be
switched to a better-quality network trunk or
phone line.
Battery will not
charge.
The battery or battery charger is
damaged.
Contact the dealer.
The phone's temperature is
below 0 °C (+32 °F) or higher
than +50 °C (+122 °F).
Adjust the battery charging environment to avoid
extremes of temperature.
Poor contact between the
battery and charger.
Check all connectors to make sure all connections
have been properly made.