EX Series LCD Monitor User Manual
Copyright Copyright © 2019 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
• The equipment is to be secured to the building structure before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat surface. • Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. • Turn off the monitor and the power before disconnecting the cables from the LCD monitor. • Always unplug the product from the power outlet before cleaning.
Table of Contents Copyright ...................................................................................................................................... 2 Getting started ............................................................................................................................. 6 Getting to know your monitor ................................................................................................ 8 Front view ................................................................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Quick Start Guide CD-ROM Power Cord (Picture may differ from product supplied for your region.
Video Cable: HDMI USB Cable: USB-C™ Audio Cable (Optional accessory) Back Cover VESA Wall Mount Transfer Kit (Optional accessory) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.
Getting to know your monitor Front view 1. Light sensor 2. Power button / Power LED indicator 3. Control buttons 1 2 3 Back view 4. 5. 6. 7. 8. 9. 10. 11. 4 5 6 7 8 9 10 11 • Above diagram may vary depending on the model. • Picture may differ from product supplied for your region. 8 Getting to know your monitor DC power input jack Headphone jack HDMI sockets DisplayPort socket USB 3.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 11. • If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports. • If the video input is via HDMI or DP and USB-C™ works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is available from the USB downstream ports.
How to assemble your monitor hardware • If the computer is turned on, you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model. • The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link "Adjusting the Screen Resolution" on the CD for more information.
3. Connect the PC video cable. The video cables included in your package and the socket illustrations may vary depending on the product supplied for your region. 1.Pass the cable through the cable management hole on the stand arm. 2.Establish a video cable connection. or or or •Connect the plug of the HDMI cable to the HDMI port on the monitor. •Connect the plug of the DP cable to the monitor video socket.
5. Connect the headphone. Pass the cable through the cable management hole on the stand arm first. You may connect headphones to the headphone jack found on the back side of the monitor. 6. Connect USB devices. Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port (USB-C™). The USB hubs (downstream ports) are available only when the USB-C™ port is in use. 7. Connect the power adapter to the monitor.
9. Place the monitor properly. Place the monitor as desired after the cables have been connected properly. Move the monitor carefully by holding lower part of monitor, the base or the stand arm. Finger pressure on the screen surface is prohibited. The screen may be damaged by excessive force. 10.Tilt the monitor. You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. Your monitor is an edge-to-edge monitor, handle it with care.
Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions in Getting the most from your BenQ Monitor on page 19 to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.
How to change cable connection after initial installation To protect the curved screen, do not lay the screen face down on the desk without the protection of the supplied cushion. If you prefer to change the cable connection after the initial installation has been completed in How to assemble your monitor hardware on page 10, follow the procedures below. 1. Turn off the monitor. Turn off the monitor and the power before unplugging the power cable.
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited. Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries.
Using the monitor wall mount set (purchased separately) The back of your monitor has screw holes to fix the stand and the base. A VESA standard mount bracket with 100mm pattern could be installed via installing a special transfer kit made for this model. Should you need the VESA wall mount transfer kit, please contact BenQ service. Before starting to install the monitor wall mount set, please read the precautions carefully.
2. Install the VESA wall mount transfer kit as illustrated. Use a magnetic tip screwdriver to fix the VESA wall mount transfer kit to the monitor with 6 screws from step 1. 3. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation. Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly.
Getting the most from your BenQ Monitor To gain the most benefit from your new BenQ LCD Monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.
How to install the monitor driver on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor driver on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
How to install driver on Windows 10 system 1. Open Display Properties. Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
How to install driver on Windows 8 (8.1) system 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu.
How to install driver on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor, and then the Properties button. 5.
How to adjust your monitor The control panel 1 No. Name 2 Description 1. Power key Turns the power on or off. 2. Control keys Accesses the functions or menu items displayed on the screen, right next to each key.
Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1 2 4 3 1. Press any of the control keys. 2. The hot key menu is displayed. The keys numbered are designated for particular functions. , , and are custom keys and 3. Select (Menu) to access the main menu. 4. In the main menu, follow the icons next to the control keys to make adjustments or selection.
No. OSD in hot key menu OSD icon in main menu Function Custom Key 1 • By default, the key is the hot key for Picture Mode. To change the default settings, see Customizing the hot keys on page 27. • For Up/Increase adjustment. Custom Key 2 • By default, the key is the hot key for Contrast. To change the default settings, see Customizing the hot keys on page 27. • For Down/Decrease adjustment. Custom Key 3 • By default, the key is the hot key for Brightness.
1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are supported. Commonly used names for 4K (may vary by manufacturer) 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p Supported resolution or modes 3840 x 2160 @ 24 Hz, 50 Hz, or 60 Hz Commonly used names for HDR10 (may vary by manufacturer) HDR Premium, High Dynamic Range, HDR, Ultra HD Premium 2. Make sure HDR content is available. Content may come from 4K UHD (Blue-Ray) or new HDR games on Xbox One S and PS4 Pro. 3.
Video source selection in PIP/PBP mode Your monitor scans for the available video sources in the following order: HDMI, DP, and USB-C™, and displays the first available one. This video source will become the main source in PIP/PBP mode. You will need to decide the second source for PIP/PBP mode from the menu in PIP/PBP source on page 32. Menu options that are not available will become grayed out. Refer to the following table to find your main source and its supporting second sources.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys to bring up the hot key menu. Select main menu. See Basic menu operation on page 26 for details. (Menu) to access the Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear.
Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Display PIP / PBP HDMI 1 Picture Input HDMI 2 Picture Advanced DisplayPort Audio USB-C System 1. Select 2. Use 3. Select 4.
Item Function Range Mode Sets the PIP or PBP mode. • PIP PIP: the Picture-in-Picture (PIP) mode • PBP displays the main video source on the screen while the second source in an inset window. • OFF PBP: Allows to display images from two different video sources side-by-side. OFF: Disables PIP/PBP mode. PIP/PBP source Sets the second video source for the PIP/PBP • HDMI 1 mode. • HDMI 2 • DisplayPort • USB-C SWAP Videos from the main and the second sources are swapped on the screen.
Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Gamma Function Adjusts the tone luminance. The default value is 3 (the standard value for Windows). Range •1 •2 •3 •4 •5 Color Normal Temperature Reset Color Allows video and still photographs to be viewed with natural coloring. This is the factory default color. Bluish Applies a cool tint to the image and is factory pre-set to the PC industry standard white color. Reddish Applies a warm tint to the image and is factory pre-set to the news print standard white color.
Picture Advanced menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Gamer1 For playing car racing games. Gamer2 For playing CS:GO games. Gamer3 For playing Battlefield games. Custom 1 Applies a combination of color settings defined by users. Custom 2 Range Color Vibrance Provides different sets of color settings. Once applied, you can adjust some of the color settings in the corresponding menus. 0 ~ 20 Low Blue Light Decreases the blue light emitted from the display to reduce the 0 ~ 20 risk of blue light exposure to your eyes.
Item Function Range HDMI RGB PC Range Determines the range of color scales. Select an option that • Auto matches the RGB range setting on the connected HDMI device. Detect • RGB (0 ~ 255) • RGB (16 ~ 235) B.I.+ (Bright Turns the Bright Intelligence Plus function on or off. The built-in • ON light sensor works with Bright Intelligence Plus technology to • OFF detect the ambient light, image brightness, contrast, and color temperature, and then balance the screen automatically.
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Display Volume Picture Mute 92 50 Picture Advanced Audio System 1. Select 2. Use (Menu) from the hot key menu. or 3. Select 4.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. Keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Display OSD Settings Language 5 sec. Picture Custom Key 1 Display Time 10 sec. Picture Advanced Custom Key 2 OSD Lock 15 sec.
Item OSD Settings Function Language Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. Range • English • Français • Deutsch • Italiano • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska • Português • •日本語 • 한국어 • 繁體中文 •简体中文 Display Time Adjusts the display time of the OSD menu. OSD Lock Prevents all the monitor settings from being accidentally changed.
Item Function Range Custom Key 1 Sets the function to be accessed by custom key 1. • Picture Mode • Color Vibrance • Brightness • Low Blue Light • Super Custom Key 2 Sets the function to be accessed by custom key 2. Custom Key 3 Sets the function to be accessed by custom key 3. Resolution • Display Mode • Volume • Contrast DDC/CI Allows the monitor settings to be set through the software on the PC.
Item Information Function Displays the current monitor property settings. Range • Input • Current Resolution • Optimum Resolution (best with the monitor) • HDR • Model Name DisplayPort Selects an appropriate DP standard for data transmission. • 1.1 • 1.4 Reset All Resets all mode, color and geometry settings to the factory default values. • YES • NO Options for data transfer via USB-C™ 3440 x 1440@100Hz + USB 2.0 3440 x 1440@60Hz + USB 3.
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. Does the blurring only occur at resolutions lower than the native (maximum) resolution? Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the native resolution. Pixel errors can be seen.
Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention. Power LED indicator The LED indicator is white or orange. • If the LED lights up in solid white, the monitor is powered on.
No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. • Increase the volume (volume may be muted or too low) on the external speakers. • If USB-C™ connection is established, make sure the appropriate audio output setting on your laptop has been selected.
