User's Manual

117
Troubleshooting
Problem Cause Remedy
The projector does not turn on.
There is no power from the power cable.
Plug the power cable into the AC inlet on the rear of
the projector, and plug the power cable into to the
power outlet. If the power outlet has a switch, make
sure that it is switched on.
The battery is running out and in low
voltage.
Plug in power adapter to charge the projector until the
LED indicator turns to breathing green; then press and
hold the power key on the projector for 3 seconds to
turn it on.
No Google Play.
Aptoide, instead of Google Play, is
provided for streaming apps download.
On the BenQ Launcher home screen, select the
Aptoide icon to access the app market and download
apps for streaming contents.
The projector cannot project the screen on
mobile phones or laptops via USB-C™
cables.
The mobile phones or laptops do not have
DisplayPort functionality.
Make sure the USB-C™ port on the device has
DisplayPort functionality (with a DisplayPort IC
inside), supports DisplayPort version 1.1 (or above)
and timings as listed in Timing chart on page 126.
The USB-C™ cable is not compatible.
Use a USB-C™ Gen 3.1 cable to ensure sufficient
bandwidth for media data transmission.
The projector cannot connect with
Bluetooth speakers or headphones.
The Bluetooth function is not enabled. Make sure the Bluetooth function on both the
Bluetooth device and the projector are enabled. See
Pairing/Connecting to a Bluetooth speaker or
headphones on page 79 for more details.
The Bluetooth device and the projector are
not within an 8 meter range of each other.