User Manual

What to Do If...
75
WHAT TO DO IF...
If you encounter any problems using your mobile phone, please refer to
the following table. If the problem persists, please contact your dealer.
Problem Possible cause Solution
Poor signal
reception
• You are using your mobile
phone in a location (e.g. in
the basement or building)
where signal is weak.
Move to a location where
signal can be received
properly.
• You are using your mobile
phone in a call-crammed
time (e.g. the rush hour).
Avoid using your mobile
phone in such time, or try
later.
• You are too far from the
base station of your
network operator.
You can ask your network
operator for a service
range map.
Echo or noise
• The network trunk quality of
your network operator.
Hang up the phone and
dial again. You can be
switched to a better-
quality network trunk or
line.
• Poor local telephone line
quality.
The standby
time becomes
short
• The standby time depends
on the system settings of
your network operator.
If you are in a location
where the signal is weak,
turn your phone off for the
time being.
• The battery needs to be
replaced.
Use a new battery.
• If the phone cannot get
connected to a network, it
will continue searching for
the signal from the base
station, which consumes
battery capacity.
Change your location or
turn off your phone
temporarily.
You can’t
switch your
phone on
• Battery has run out. Recharge the battery if
necessary.