SW Series LCD Monitor User Manual
Copyright Copyright © 2018 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible. • This product should be operated from the type of power indicated on the marked label.
• The equipment is to be secured to the building structure before operation. • (For models that support wall or ceiling mounting) • Install your monitor and monitor mounting kit on a wall with flat surface. • Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor. • Turn off the monitor and the power before disconnecting the cables from the LCD monitor. • Always unplug the product from the power outlet before cleaning.
Table of Contents Copyright ...................................................................................................................................... 2 Getting started ............................................................................................................................. 6 Getting to know your monitor ................................................................................................ 9 Front view ................................................................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.
Power Cord (Picture may differ from product supplied for your region.
Shading hood Lt Rt L2 R2 L1 R1 • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately. • Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.
Getting to know your monitor Front view (For edge-to-edge models) 1 1 2 2 1. Control buttons 2. Power button Back view 7 6 3 4 3. Cable management hole 4. Input and output ports (vary by model, see Input and output ports on page 10) 5. Kensington lock slot 6. USB ports (downstream; connecting to USB devices) 7.
Input and output ports Available input and output ports may vary depending on your purchased model. Check the Specification document on the provided CD for details. SW320 1 2 3 4 5 67 SW271 1 2 3 1. 2. 3. 4. 5. 6. 7. AC power input jack Hotkey Puck socket HDMI socket DisplayPort socket Mini DisplayPort socket Headphone jack USB port (upstream; connecting to the PC) 8. USB-C™ port 4 8 7 6 • Depending on the product specifications, the supported resolution and timing may vary.
Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 15 - 16.
SW271 SD card USB peripherals Speakers / Headphone PC/Notebook • If USB-C™ Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports. • If the video input is via HDMI or DP and USB-C™ works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is available from the USB downstream ports.
How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model. • The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link "Adjusting the Screen Resolution" for more information.
Tighten the thumbscrew on the bottom of the monitor base as illustrated. And then turn the stand counterclockwise to face forward. 3 1 2 Orient and align the stand arm with the monitor ( 1 ), push them together until they click and lock into place ( 2 ). Gently attempt to pull them back apart to check that they have properly engaged. Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.
2. Connect the PC video cable Either To Connect the HDMI Cable Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. To Connect the DP Cable Or Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket. After the monitor and the computer are powered on, if the image is not displayed, disconnect the DP cable.
3. Connect the audio cable. You may connect headphones to the headphone jack found on the back side of the monitor. 4. Connect USB devices. To Connect the USB Type-B Cable Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor. TV OUT The USB hubs (downstream ports) are available when either the USB Type-B or Type-C port is in use. 5. Connect the memory card.
And place the Hotkey Puck on the monitor stand or to another desired place as illustrated. For more information on Hotkey Puck, see Hotkey Puck on page 36. 7. Connect the power cable to the monitor. Plug one end of the power cord into the socket labelled on the rear of the monitor. Do not connect the other end to a power outlet just yet. 8. Organize the cables. Route the cables via the cable management hole. 9. Connect-to and turn-on the power.
How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface. Please be careful to prevent damage to the monitor.
Turn the stand counterclockwise until you cannot go further. And then detach the base from the stand.
Installing shading hood (optional step) To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the shading hood (provided or purchased separately, depending on the product supplied for your region). • Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are well-designed and can fit into your monitor properly. Do not use excessive force when installing the shading hood to avoid possible damage.
3. Attach to the right side of the monitor. 2 Align the hooks on the hood (plate R2) with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to fix it firmly. 1 4. Install the left hoods. Lt Align the arrow on plate (Lt) with the one on plate (L2) and attach them together. Slide plate (Lt) to the end as illustrated. L2 5. Attach to the left side of the monitor.
7. If you intend to calibrate the display’s color by a colorimeter, slide to open the cover on the top plate so the colorimeter can be installed. Follow the instruction manuals of the colorimeter you purchased and the provided software (e.g., Palette Master Element) to complete the installation and calibration process. Portrait installation Plates required for portrait installation: Lt L1 L2 R2 R1 Rt top plate 1. Prepare for the shading hood installation.
3. Attach to the right side of the monitor. 2 Align the hooks on the hood with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to fix it firmly. 1 4. Install the left hoods. Align the arrow on plate (L1) with the one on plate (L2) and attach them together. Slide plate (L2) to the end as illustrated. Lt L1 L2 Align the arrow on plate (Lt) with the one on plate (L1) and attach them together.
7. If you intend to calibrate the display’s color by a colorimeter, slide to open the cover on the top plate so the colorimeter can be installed. Follow the instruction manuals of the colorimeter you purchased and the provided software (e.g., Palette Master Element) to complete the installation and calibration process.
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen surface. Adjust the screen height as illustrated. Excessive force on the display is prohibited.
Rotating the monitor Rotate the monitor before installing the shading hood. See Portrait installation on page 22 for more information. 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in Orientation, and apply the setting.
4. Adjust the monitor to the desired viewing angle. Viewing angle adjustment You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Refer to the product specifications for details. If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen surface.
Using the monitor wall mounting kit The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. Precautions •Install your monitor and monitor mounting kit on a wall with flat surface. •Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough to support the weight of the monitor.
Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
How to install on Windows 10 system 1. Open Display Properties. Go to Start, Settings, Devices, Devices and Printers and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
How to install on Windows 8 (8.1) system 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. 3. 4. 5. 6. 7. Select Properties from the menu.
How to install on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. Select Properties from the menu. 3. Click the Hardware tab. 4. Click Generic PnP Monitor, and then the Properties button. 5.
How to adjust your monitor The control panel 1 No. Name 2 Description 1. Control keys Accesses the functions or menu items displayed on the screen, right next to each key. 2. Power key Turns the power on or off.
Hotkey Puck Apart from the control keys, Hotkey Puck also provides a quick way to control and access the OSD menus. You need to connect the Hotkey Puck to your monitor prior to use. Follow the instructions in Connect the Hotkey Puck to the monitor. on page 16. 1 2 3 4 5 6 No. 1. Name Controller Key 1 Description • Press to switch to Adobe RGB (Color Mode). • Press and hold for 5 seconds to bring up a list of options, select another feature of setup menu by pressing confirm with 2.
No. 5. Name Description Navigation buttons • : For Up/Increase adjustment. ( • : For Down/Decrease adjustment. • : Enters sub menus. • : Returns to the previous menu. / / / ) 6. OK key ( ) • Activates the hot key menu. • Selects menu items. Hotkey Puck is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other devices with mini USB ports.
Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1 2 4 3 1. Press any of the control keys. Alternatively, press the key on the Hotkey Puck. 2. The hot key menu is displayed. The left three controls are custom keys and are designated for particular functions. 3. Select (Menu) to access the main menu. 4.
No. OSD in hot key menu OSD icon in main menu • By default, the key is the hot key for Color Mode. To change the default settings, see Customizing the hot keys on page 39. • For Down/Decrease adjustment. Custom Key 2 Custom Key 3 Function / • By default, the key is the hot key for Brightness. To change the default settings, see Customizing the hot keys on page 39. • Enters sub menus. • Selects menu items. Menu • Activates the main menu. • Returns to the previous menu. Exit Exits OSD menu.
1. Make sure a 4K HDR player is ready. Players with the following names and resolutions are supported. Commonly used names for 4K (may vary by manufacturer) 4K, 4K Ultra HD, UHD, UHD 4K, Ultra HD, 2160p Supported resolution or modes 3840 x 2160 @ 24 Hz, 50 Hz, or 60 Hz Commonly used names for HDR10 (may vary by manufacturer) HDR Premium, High Dynamic Range, HDR, Ultra HD Premium 2. Make sure HDR content is available. Content may come from 4K UHD (Blue-Ray) or new HDR games on Xbox One S and PS4 Pro. 3.
Adjusting display mode To display images of aspect ratio other than 16:9 and size other than the panel size of your purchased model, you can adjust the display mode on the monitor. 1. Press any of the control keys or the key on the Hotkey Puck to bring up the hot key menu. Select (Menu) to access the main menu. 2. Go to Display and Aspect Ratio. 3. Select an appropriate display mode. The setting will take effect immediately.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys or the menu. Select details. key on the Hotkey Puck to bring up the hot key (Menu) to access the main menu. See Basic menu operation on page 38 for Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out.
Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Adobe RGB Display Input Color Adjustment Aspect Ratio PIP/PBP System 1. Select 2. Use 3. Select 4. Use (Menu) from the hot key menu.
Item Aspect Ratio 44 Navigating the main menu Function This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion. Full Scales the input image to fill the screen. Ideal for 16:9 aspect images. Aspect The input image is displayed without geometric distortion filling as much of the display as possible. 1:1 Displays the input image in its native resolution without scaling.
Color Adjustment menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Adobe RGB Display Color Mode Color Adjustment Brightness PIP/PBP Contrast System Sharpness Brightness 80 Color Temp.
Item Function Rec. 709 For better color matching representation with Standard Rec. 709. DCI-P3 For better color matching representation with Standard DCI-P3. HDR For better color matching representation with High Dynamic Range (HDR) technology. DICOM For viewing DICOM images. It is recommended for displaying medical images. (SW271 only) Range DICOM as the abbreviation of Digital Imaging and Communications in Medicine is a standard for handling, storing, printing, and transmitting medical images.
Item Function Color Temp. 5000K 6500K 9300K Range Applies a color tint (cool or warm) to the image. Color temperature is measured in K (Kelvin) degrees. The display becomes reddish if the color temperature is low, and becomes bluish if the color temperature is high. Some color gradations may not be displayed well if this the setting has been adjusted. Gamma Custom Allows to adjust color temperature by 100K.
Item Saturation Function Adjusts the purity degree of colors. Some color gradations may not be displayed well if this the setting has been adjusted. Range •R •G •B •C •M •Y Black Level Adjusts the luminance of the dark areas in an image. 0~10 Save Color Settings Saves a new set of customized color settings. • Custom Mode 1 • Custom Mode 2 Reset Color 48 Navigating the main menu Resets the custom color settings to the factory defaults.
Available menu options for each color mode Depending on the Color Mode you just set, the available options for color adjustment may vary. Color modes and the available display options are as follows: SW320 Setting Color Mode Brightness Contrast Sharpness Color Temp. Gamma Color Gamut Hue Saturation Black Level Adobe RGB V V V 5000K / 6500K 2.2 Adobe RGB N/A N/A V sRGB V V V 5000K / 6500K 2.2 sRGB N/A N/A V B+W (*) V V V N/A N/A N/A N/A N/A N/A Rec.
SW271 Settings Color Mode Brightness Contrast Sharpness Color Temp.
PIP/PBP menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Adobe RGB Display Mode PIP Color Adjustment PIP/PBP Source PBP PIP/PBP PIP Size Off System H. Position V.
Item PIP/PBP Source Function Sets the second video source for the PIP/PBP mode. Range (SW320) • HDMI • DP • Mini DP (SW271) • HDMI-1 • HDMI-2 • DP • USB-C PIP Size Determines the size of the inset window in the PIP mode. H. Position Adjusts the horizontal position of the inset window in the PIP 0~100 mode. V. Position Adjusts the vertical position of the inset window in the PIP mode. 0~100 Color Gamut Reproduces the color gamut set by specified standards of the inset window in PBP mode.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. For models without certain functions, their settings and related items will not appear on the menu.
Item OSD Settings Function Language Sets the OSD menu language. The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region. Range • English • Français • Deutsch • Italiano • Español • Polski • Česky • Magyar • Română • Nederlands • Русский • Svenska • Português • •日本語 • 한국어 • 繁體中文 • 简体中文 Display Time Adjusts the display time of the OSD menu. • 5 sec. • 10 sec. • 15 sec. • 20 sec. • 25 sec. • 30 sec.
Item DP Function Range Selects an appropriate DP standard for data transmission. • 1.1 • 1.4 USB-C Sets the refresh rate of the input video via USB-C™ port. Configuration The USB transmission speed changes accordingly due to USB-C™ technology limitation. See Options for data transfer via USB-C™ on page 57 for more information. Audio • UHD@60Hz + USB 2.0 • UHD@30Hz + USB 3.1 Volume Adjusts the audio volume. 0~100 Mute Mutes the audio input.
Item Function Controller Key 1 Sets the feature or setup menu to be accessed by Controller Key 1. Controller Key 2 Sets the feature or setup menu to be accessed by Controller Key 2. Controller Key 3 Sets the feature or setup menu to be accessed by Controller Key 3. Range • Brightness • Contrast • Adobe RGB • sRGB • B+W • Rec.
Options for data transfer via USB-C™ Refresh rate USB transmission speed 3840 x 2160@60Hz + USB 2.0 3840 x 2160@30Hz + USB 3.
Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. • Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. • If a VGA extension cable is used, remove the extension cable for the test.
The image is displaced in one direction. Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on these instructions. Faint shadow from the static image displayed is visible on the screen. • Activate the power management function to let your computer and monitor go into a low power "sleep" mode when not actively in use. • Use a screensaver to prevent the occurrence of image retention.
Audio No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. • Increase the volume (volume may be muted or too low) on the external speakers. • If USB-C™ connection is established, make sure the appropriate audio output setting on your laptop has been selected.
