XL Series User Manual
Copyright Copyright © 2014 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Servicing Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.
Table of Contents Copyright ......................................................................................................................................2 Disclaimer .....................................................................................................................................2 Power Safety .................................................................................................................................2 Getting started ..........................................
G-SYNC mode: Picture menu ............................................................................................................... 60 G-SYNC mode: Picture Advanced menu ........................................................................................... 62 G-SYNC mode: System menu ............................................................................................................... 64 Troubleshooting ....................................................................................
Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor Monitor Stand Monitor Base S Switch (Swift Switch) Quick Start Guide CD-ROM Power Cord (Picture may differ from product supplied for your region.
USB Cable Video Cable: D-Sub (Optional accessory for models with D-Sub inputs, sold separately) Video Cable: DVI-D Dual Link Video Cable: HDMI (Optional accessory, sold separately) Video Cable: DP (XL2420G / XL2420GE only) NVIDIA 3D Vision Kit (XL2420TX only) Protective cover Headphone hook (Pre-installed, can be removed) • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region.
Getting to know your monitor Front view 1 1. Infrared (IR) sensor (XL2420TX only) 2. Control buttons 3. Power button 4. Infrared (IR) emitter indicator 2 3 4 Back view 5 4 1 8 Getting to know your monitor 2 3 1. 2. 3. 4. 5.
6. S Switch socket 7. DisplayPort socket 8. D-Sub socket 9. DVI-D socket 10. HDMI socket x 2 11. USB port (upstream; connecting to the PC) 12. USB port (downstream; connecting to USB devices) 13. Headphone jack 15 14 13 14. USB port x 2 (downstream; connecting to USB devices) 15. VESA mount release button 12 11 10 9 67 8 Back view (for models with G-SYNC module) 6 5 1 2 1. AC Power Input jack 2. Cable management hole 3. Service port (Service only. Do not remove the seal or the warranty is void.
14 13 12 11 10 9 7 8 10 Getting to know your monitor 7. S Switch socket 8. DVI-D socket 9. HDMI socket x 2 10. DisplayPort socket 11. USB port (upstream; connecting to the PC) 12. Headphone jack 13. USB port x 2 (downstream; connecting to USB devices) 14.
How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. Available input and output jacks may vary depending on the purchased model. 1. Attach the monitor base. Please be careful to prevent damage to the monitor.
(For XL2420) XL2420 Turn the stand counterclockwise to align the arrow at the end of the stand with the one on the monitor base ( ). Raise the thumbscrew lid ( and tighten the thumbscrew as illustrated ( Then push the lid back. 2 ) ). Gently attempt to pull them back apart to check that they have properly engaged. 3 1 (For XL2720) XL2720 Lift up one end of the stand slightly to ensure a successful installation ( ). Attach the monitor stand to the monitor base as illustrated ( ).
Raise the thumbscrew lid ( ) and tighten the thumbscrew as illustrated ( back. ). Then push the lid XL2720 1 2 Orient and align the stand arm with the monitor ( ), push them together until they click and lock into place ( 1 ). Gently attempt to pull them back apart to check that they have properly engaged. 2 Carefully lift the monitor, turn it over and place it upright on its stand on a flat even surface.
You should position the monitor and angle the screen to minimize unwanted reflections from other light sources. -5 O ~ +20 O 2. Connect the PC video cable Available input and output jacks may vary depending on the purchased model. For models with G-SYNC module, refer to Modes and the required input source on page 40 for the available input source and the related menus. Do not use both DVI-D cable and D-Sub cable on the same PC.
To Connect the HDMI Cable Or Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. To Connect the DP Cable Or Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable to the computer video socket.
Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port. See picture on the right. 5. Connect the S Switch to the monitor. Connect the S Switch to the S Switch socket found on the back of the monitor. And place the S Switch next to your monitor base. You can place the S Switch either on the left or on the right of the monitor base. 6. Connect the power cable to the monitor.
Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page 25 to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function. When the monitor is powered on, to prevent overheating, do not cover the monitor with the supplied protective cover or obstruct the ventilation holes.
How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface. Please be careful to prevent damage to the monitor.
Turn the stand clockwise so that the arrow on the bottom of the stand points to RISER UNLOCK ( ). And then detach the base from the stand ( ). 1 2 (For XL2720) XL2720 Raise the thumbscrew lid ( ) and release the thumbscrew as illustrated ( ). 1 2 Turn the stand counterclockwise until you cannot go further.
And then detach the base from the stand. You can remove the headphone hook as illustrated. Keep the headphone hook somewhere safe.
Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. • Avoid placing hands on the upper or lower part of the height-adjustable stand or at the bottom of the monitor, as ascending or descending monitor might cause personal injuries. Keep children out of reach of the monitor while performing this operation.
Rotating the monitor 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees. Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in Orientation, and apply the setting. Depending on the operating system on your PC, different procedures should be followed to adjust the screen orientation. Refer to the help document of your operating system for details. 2. Fully extend the monitor and tilt it.
4. Adjust the monitor to the desired viewing angle. Viewing angle adjustment You may position the screen to the desired angle with -5° to + 20° monitor tilt, 70° (left and right total) monitor swivel, and 130 mm monitor height. -5 O ~ +20 O -35O ~ +3 5O 130 mm (For XL2720) You may position the screen to the desired angle with -5° to + 20° monitor tilt, 90° (left and right total) monitor swivel, and 140 mm monitor height.
Using the monitor wall mounting kit The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully. The maximum dimensions of the VESA mounting bracket compatible with your monitor are 125mm x 125mm. Precautions • Install your monitor and monitor mounting kit on a wall with flat surface.
Getting the most from your BenQ monitor To gain the most benefit from your new BenQ color LCD flat screen monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.
How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never had a monitor driver installed before. This instruction is only suitable for a computer which has never been used before, and for which the BenQ LCD Monitor is the first ever monitor to be connected to it.
How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer. It is currently tested as compatible for Windows 8.1, Windows 8, and Windows 7 Operating System (OS).
How to install on Windows 8 (8.1) system (selected models only) 1. Open Display Properties. Move the cursor to the lower-right of the screen or press the Windows + C buttons on the keyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. 2. Select Properties from the menu.
How to install on Windows 7 system 1. Open Display Properties. Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the name of your monitor from the menu. Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers, and right-click the name of your monitor from the menu. Select Properties from the menu. Click the Hardware tab. Click Generic PnP Monitor, and then the Properties button. Click the Driver tab and the Update Driver button.
How to watch 3D content on your monitor Your monitor supports playing three-dimensional (3D) content transferred through DVI-D Dual Link or DP cable, depending on the purchased model. Yet you need to have the appropriate hardware equipment and software programs that are compatible with 3D playback. 3D content can be transferred to XL2420TX through HDMI cable (version 1.3 or above) as well. • Not all menu options are available for 3D playback.
For models with G-SYNC module, adjust the brightness during 3D playback under G-SYNC mode > Picture > NVIDIA® 3D LightBoost™. See Switching between Classic and G-SYNC modes (for models with G-SYNC module only) on page 40 for details on mode switch. IR sensor is embedded in the front bezel of your XL2420TX and is not visible to you. Safety information for watching 3D content • You may experience eye strain after watching 3D content for certain period of time.
How to adjust your monitor The control panel All OSD (On Screen Display) menus can be accessed by the control keys. 1 2 No. Name Description 1. Control keys Accesses the functions or menu items displayed on the screen, right next to each key. 2. Power key Turns the power on or off. The control keys are embedded in a touchpad and are indicated by LED indicators. Touch of an LED indicator represents pressing the corresponding control key.
The S Switch Apart from the control keys, S Switch also provides a quick way to control and access the OSD menus. • You need to connect the S Switch to your monitor prior to use. Follow the instructions in Connect the S Switch to the monitor. on page 16. • For models with G-SYNC module, S Switch works in Classic mode only. 1 2 3 4 5 No. 1. Name Wheel Function • For Increase/Decrease adjustment. • Scrolls Up/Down in a menu. • Selects menu item by pressing once. 2.
Basic menu operation You can use the OSD menu to adjust all the settings on your monitor. 1 2 Blur Reduction Picture Mode Display Mode Menu Exit 4 3 Blur Reduction Picture Mode Display Mode Menu Exit 1. Press any of the control keys. Alternatively, press the wheel or the return button on the S Switch. 2. The hot key menu is displayed. The top three controls are custom keys and are designated for particular functions. 3. Select Menu to access the main menu. 4.
No. OSD in hot key menu OSD icon in main menu • By default, the key is the hot key for Picture Mode. To change the default settings, see Customizing the hot keys on page 38. • (When in G-SYNC mode) By default, the key is the hot key for ULMB. To change the default settings, see Customizing the hot keys on page 38. • For Down/Decrease adjustment. Custom Key 2 Custom Key 3 Function / • By default, the key is the hot key for Display Mode.
Initial setup for playing games You can optimize the monitor to enhance your gaming experience. You might want to start with the following settings. The highest refresh rate supported by XL2420TX/XL2720T is 120 Hz. 1. Set the screen refresh rate to 144 Hertz (144 Hz). a. Right-click the desktop and select Screen resolution. Click Advanced settings. Under the Monitor tab, change the screen refresh rate to 144 Hertz. And then click Apply and Yes to confirm the change.
Depending on the operating system on your PC, different procedures should be followed to adjust the screen refresh rate. Refer to the Help document of your operating system for details. b. Go to the setup menu in your game, and change the frame rate or screen refresh rate to 144 Hz. Refer to the Help document that came with your game for details. To check if the screen refresh rate has been changed, select Menu from the hotkey menu on your monitor, and go to System and Information.
Picture optimization The default Picture Mode might be set for a specific type of game. If you prefer other picture modes, go to Picture Advanced and change setting in Picture Mode. The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the Auto Adjustment function. Go to Display and Auto Adjustment to optimize the currently displayed image to the screen.
1. Adjust the related available settings in different OSD menus. 2. After all settings are done, go to Save Settings and save as one of the game modes. Alternatively, press and hold one of the game mode buttons (labeled 1~3) on S Switch to save as one of the game modes. 3. If you want to switch to your game mode at any time, go to Picture Advanced and Picture Mode, and select the game mode you saved in Step 2. Your preferred display settings will be applied all at once.
Using Smart Scaling You can resize your display by Smart Scaling. 1. Go to Picture Advanced and Smart Scaling. 2. Adjust the value. • If one of the custom keys is preset for Smart Scaling, you can press the custom key and adjust the value directly. • Your display may become unstable temporarily when being resized. This is a normal phenomenon and should not be considered as manufacturing defect. • For more information on Smart Scaling, go to Smart Scaling on page 51.
4. If your are desired to switch to another mode, start with Step 2 again. If you are prompted with the message No Cable Connected or No Signal Detected, check the following: - if the cable connection required for the selected mode has been established properly. - if the video source is available to your monitor.
Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys, or the wheel, or the return button on the S Switch to bring up the hot key menu. Select Menu to enter the main menu. See Basic menu operation on page 34 for details. Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out.
Display menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Display Auto Adjustment Picture H.Position Picture Advanced V.Postion Save Settings Pixel Clock Audio Phase 50 System 1.
Item Phase Function Adjusts the pixel clock phase timing to synchronize with the analog input video signal. See also: Picture optimization on page 38. Not applicable to a digital input signal.
Engine Switch menu (for models with G-SYNC module only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Engine Switch G-SYNC Picture Classic 50 Picture Advanced Save Settings Audio System 1.
Picture menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Black eQualizer Function Range Brings out the dark shades by increasing the brightness without changing those of the light shades. 0 ~ 20 If the image is too bright or barely contains any dark shades, adjusting the value of Black eQualizer may not show much change to the image. Blur Reduction (Motion Blur Reduction. Selected models only.) Color Temperature Reduces motion blur in games or during video playback. • ON • OFF Not applicable for 3D playback.
Item Instant Mode Function Range Adjusts the image processing to diminish input lag. You can • ON have a real-time experience while playing games. • OFF To optimize the picture quality, disable Instant Mode if the source is interlaced video. To check the resolution of the video source, go to System and Information on the monitor. 48 Sharpness Adjusts the clarity and visibility of the edges of the subjects 1 to 10 in the image. Gamma Adjusts the tone luminance.
Picture Advanced menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function FPS1 FPS2 Range For playing FPS (First Person Shooting) games. RTS For playing RTS (Real-time strategy) games. Gamer1 Applies customized display settings. Gamer2 Gamer3 For details on setting up a game mode, see Setting up your own game mode on page 38. Senseye Demo Displays the preview of screen images under the selected mode from Picture Mode.
Item Function 19" (5:4) (XL2720 only) 19"W (16:10) Range Displays the input image as if on a 19" monitor of 5:4 aspect ratio. Displays the input image as if on a 19"W monitor of 16:10 aspect ratio. 21.5" (16:9) Displays the input image as if on a 21.5" monitor of 16:9 aspect ratio. 22"W (16:10) Displays the input image as if on a 22"W monitor of 16:10 aspect ratio. 23"W (16:9) Displays the input image as if on a 23"W monitor of 16:9 aspect ratio. 23.
Item HDMI 3D Format Function Selects an appropriate format to play 3D content. (XL2420TX only) HDMI RGB PC Range Contact your 3D content provider for the correct playback format. Range • 2D • FramePacked • Side-by-Side • Top Bottom Determines the range of color scales. Select an option that • RGB (0 ~ 255) matches the RGB range setting on the connected HDMI • RGB (16 ~ device. 235) Smart Focus This feature provides a highlight area to focus on certain content, e.g.
Save Settings menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: RTS Display Gamer 1 Picture Gamer 2 Picture Advanced Gamer 3 Save Settings Audio System 1. Select Menu from the hot key menu. 2.
Audio menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Display Volume Picture Mute Picture Advanced Buzzer 50 Save Settings Audio System 1. Select Menu from the hot key menu. 2.
System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item OSD Settings Function Language Range Sets the OSD menu language. • English • Français The language options displayed on your OSD may • Deutsch differ from those shown on the right, depending • Italiano on the product supplied in your region. • Español • Polski • Česky • Magyar • Serbo-croatia • Română • Nederlands • Русский • Svenska • Português •日本語 • 繁體中文 • 简体中文 Display Time Adjusts the display time of the OSD menu. OSD Lock Prevents all the monitor settings from being accidentally changed.
Item Function Range Custom Key Sets the function to be accessed by custom key 1. 1 • Engine Switch (for models with G-SYNC module) • Picture mode • Display Mode • Smart Scaling (not available for models with G-SYNC module) • Brightness • Contrast • Smart Focus • Volume Custom Key Sets the function to be accessed by custom key 2. 2 Custom Key Sets the function to be accessed by custom key 3.
Item Function Range HDMI Auto Switch When this function is activated, HDMI port will be in the input auto select loop. Otherwise, HDMI can only be selected by input select or by hot key. • ON • OFF Resolution Notice Sets whether to display the resolution notice of the recommended resolution when a new input source is detected by the monitor. • ON • OFF Information Displays the current monitor property settings.
G-SYNC mode: Engine Switch menu (for models with G-SYNC module only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Engine Switch G-SYNC Picture Classic Picture Advanced System 1.
G-SYNC mode: Picture menu (for models with G-SYNC module only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Low Blue Light (selected models only) Black eQualizer Function Range Decreases the blue light emitted from the display to reduce the risk of blue light exposure to your eyes. 0 ~ 10 The higher the value is, the more blue light has been decreased. Brings out the dark shades by increasing the brightness without changing those of the light shades. 0 ~ 20 If the image is too bright or barely contains any dark shades, adjusting the value of Black eQualizer may not show much change to the image.
G-SYNC mode: Picture Advanced menu (For models with G-SYNC module only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
Item Function Fast Gaming ULMB (Ultra Range For playing fast-paced games. Reduces motion blur in games or during video playback. Low Motion Blur) Not applicable for 3D playback. Available when refresh rate is 85 Hz, 100 Hz, or 120 Hz. Note the impacts of the ULMB function once activated. - Brightness is decreased. - Flicker-free is disabled. ON Enables motion blur reduction. OFF Disables motion blur reduction. ULMB Pulse Width Adjusts ULMB performance.
G-SYNC mode: System menu (For models with G-SYNC module only) Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu. Mode: Standard Engine Switch OSD settings Language 5 Sec.
Item OSD Settings Function Language Range Sets the OSD menu language. • English • Français The language options displayed on your OSD may • Deutsch differ from those shown on the right, depending • Italiano on the product supplied in your region. • Español • Polski • Česky • Magyar • Serbo-croatia • Română • Nederlands • Русский • Svenska • Português •日本語 • 繁體中文 • 简体中文 Display Time Adjusts the display time of the OSD menu. Custom Key Sets the function to be accessed by custom key 1.
Item Information Function Displays the current monitor property settings. Range • Input • Current Resolution • Optimum Resolution (best with the monitor) • Mode Reset All 66 Resets all mode, color and geometry settings to the factory • YES default values.
Troubleshooting Frequently asked questions (FAQ) The image has a faulty coloration. • The default Picture Mode might be set for a specific type of game. If you prefer other picture modes, go to Picture Advanced and change setting in Picture Mode. • If the image has a yellow, blue or pink appearance, go to Picture and Reset Color, and then choose YES to reset the color settings to the factory defaults.
No image can be seen. Is the prompt on the display illuminated in green? If the LED is illuminated in green and there is a message Out of Range on the screen, this means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Please read the “Preset display modes” section from the link "Adjusting the Screen Resolution". Faint shadow from the static image displayed is visible on the screen.
No sound can be heard from the connected external speakers. • Remove your headphone (if the headphone is connected to the monitor). • Check whether the headphone jack is properly connected. • If the external speakers are USB-powered, check whether the USB connection is OK. • Increase the volume (volume may be muted or too low) on the external speakers. Need more help? If your problems remain after checking this manual, please contact your place of purchase or e-mail us at: Support@BenQ.com.
