User Guide
Table Of Contents
- Copyright
- Disclaimer
- Power Safety
- Getting started
- Getting to know your monitor
- How to assemble your monitor hardware
- Getting the most from your BenQ ZOWIE monitor
- How to adjust your monitor
- The control panel
- The S Switch
- Basic menu operation
- Initial setup for playing games at 144 Hz / 240 Hz
- Customizing the hot keys
- Adjusting Dynamic Accuracy (selected models only)
- Setting up your own game mode
- Working with game mode to go by S Switch
- Adjusting display mode
- Using Smart Scaling
- Using Instant Mode
- Activating VESA standard DisplayPort Adaptive-Sync (XL2540 only)
- Navigating the main menu
- Troubleshooting
55 Troubleshooting
Troubleshooting
Frequently asked questions (FAQ)
Imaging
The image has a faulty coloration.
• The default Picture Mode is FPS1, which is designed for FPS games. If you prefer other
picture modes, go to Picture and change setting in Picture Mode.
• If the image has a yellow, blue or pink appearance, go to Picture and Reset Color, and then
choose YES to reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
The image is blurred.
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD. Select the
native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one or
more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image is distorted, flashes or flickers.
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor running
at its native resolution. To have the optimal display performance of each type of input sources,
you can use the Display Mode function to set a proper aspect ratio for the input sources. See
Display Mode on page 49 for details.