Warranty

BergHOFF International Product Limited Lifetime Warranty
BergHOFF International guarantees to replace or repair any product found defective in material, construction, or
workmanship under normal household use while it’s under warranty period. This excludes damage from misuse,
overheating or abuse, dropping of the utensil or cookware, or intentional breaking. Minor imperfections like steel bluing,
dents and scratches may show in stainless but do not affect the performance of the product and are not covered under this
limited warranty.
For all valid warranty claims, a $10 charge (per item) will be assessed for U.S. customers and a $15 charge (per item) for
Canadian customers. This expense is used to offset shipping and handling costs related to your warranty claim and is
subject to change from time to time.
In the event you receive your product and damage is observed, please report it immediately to the company from which you
purchased the product. Be sure to keep all packing material, boxes, labels, etc. until inspections have been made by all
necessary parties. Please note that while BergHOFF will assist you with your claim against a transport company, we cannot
be held responsible for damage caused by the freight carrier.
To register your product for warranty or see full warranty information for your product, visit
http://www.warranty.berghoffusa.com . In the event that you have a valid warranty claim, please email a picture of the
product clearly showing the damaged or defective area, a copy of your sales receipt, the nature of your claim, and your
complete mailing information (full name, address, and phone number) to [e-mail] to obtain a Return
Merchandise Authorization (RMA) number. A valid RMA number must be clearly denoted on your package or risks being
returned, postage collect to the sender.
BergHOFF International Product Limited Lifetime Warranty
BergHOFF International guarantees to replace or repair any product found defective in material, construction, or
workmanship under normal household use while it’s under warranty period. This excludes damage from misuse,
overheating or abuse, dropping of the utensil or cookware, or intentional breaking. Minor imperfections like steel bluing,
dents and scratches may show in stainless but do not affect the performance of the product and are not covered under this
limited warranty.
For all valid warranty claims, a $10 charge (per item) will be assessed for U.S. customers and a $15 charge (per item) for
Canadian customers. This expense is used to offset shipping and handling costs related to your warranty claim and is
subject to change from time to time.
In the event you receive your product and damage is observed, please report it immediately to the company from which you
purchased the product. Be sure to keep all packing material, boxes, labels, etc. until inspections have been made by all
necessary parties. Please note that while BergHOFF will assist you with your claim against a transport company, we cannot
be held responsible for damage caused by the freight carrier.
To register your product for warranty or see full warranty information for your product, visit
http://www.warranty.berghoffusa.com . In the event that you have a valid warranty claim, please email a picture of the
product clearly showing the damaged or defective area, a copy of your sales receipt, the nature of your claim, and your
complete mailing information (full name, address, and phone number) to [e-mail] to obtain a Return
Merchandise Authorization (RMA) number. A valid RMA number must be clearly denoted on your package or risks being
returned, postage collect to the sender.