User's Manual

59
Problem Possible Cause Solution
No volume, level too
soft or humming noise
Earwax accumulation
in ear canal
Consult your hearing care professional or
physician
Battery contacts may
be dirty or corroded
Open and close the battery door several times
or clean the battery contacts carefully with a dry
cotton swab
Instrument sound
outlet may be blocked
Check the sound outlet and change the lter if
you can see that it is clogged
Microphone sound
inlet may be blocked
Change the microphone protection (T-Cap/
O-Cap). If the problem persists, consult your
hearing care professional
Your hearing loss may
have increased
Consult your hearing care professional
Wax lter blocked by
earwax
Replace the wax lter
Instrument may be
muted
Press any button on the remote control,
SoundGate, or hearing instrument to unmute