User's Manual

56
Wired audio Problem Solution
There is no audio
in the hearing
instruments.
The audio source needs to be
turned on and connected to
the SoundGate 2.
Verify that the audio source is powered ON and
the 3.5mm jack stereo cable is completely
connected to both the SoundGate 2 and the
selected device. Refer to the wired connection
steps on page 40 of this manual.
Volume level
is too high.
Volume needs to be adjusted
on the connected wired audio
source.
Adjust the volume on the audio source to a level
that suits you.
Charging Problem Solution
SoundGate 2 does
not work even while
charging.
The battery is drained
completely.
The SoundGate 2 battery must be charged for at
least 20 minutes before it can operate. For optimal
use, avoid draining the battery completely.