User guide

55
Phone Problem Solution
The phone key
does not blink
when the phone is
ringing and there
is no ringing indica-
tion in the hearing
instruments
The SoundGate is out of power.
The Bluetooth
®
connection
between the SoundGate
and your phone is unsteady.
Recharge the battery.
Bernafon cannot guarantee compatibility with
every Bluetooth
®
product on the market. If both
products are Bluetooth
®
certied, the likelihood
that they will communicate is high but some
incompatibilities may still exist.
The phone key is
blinking when the
phone is ringing
but I hear no ring
indication in the
hearing instruments
The SoundGate is out of range. Make sure that the SoundGate is kept within
50 cm (20 inches) of the hearing instruments.
For optimum performance always use the neck
strap antenna.
The audio in
the hearing
instruments
drops out
The SoundGate is out of
Bluetooth
®
range. The neck
strap antenna is not mounted
to the SoundGate.
The SoundGate is out of range.
Make sure that the SoundGate is kept within
10 m (30 feet) of the phone. This range is reduced
signicantly indoors with lots of obstacles (walls,
furniture etc.) and it is also phone dependent.
Wear the SoundGate with the neck strap to
prevent drop outs.