User Manual

21
TROUBLESHOOTING
Here are answer to common problems you
may experience. You are also welcome to call
our toll free Customer Service line to trouble-
shoot any issue with your Bertazzoni:
ENGLISH 866 905 0010
if located in the US, BC, B, Sk and MB
FRANCAIS 800 561 7265
if located in ON, QC, PE, NU, NS, NL, NB
The oven will not operate
Is there power to the range? Are the igniters or
burner holes blocked? Check the switch fuse or
circuit breaker.
The surfer burners will not ignite
Is there power to the range? Are the igniters or
burner holes blocked? Are the burner rings and
burner caps seated fi rmly?
Check the switch fuse or circuit breaker. Check
that the igniter is clean and the burner holes are
open and clean of any residue.
The burner ignites but switches off when
the knob is released
The burners have fl ame failure devices fi tted as
standard. Therefore, after lighting the burner, keep
the knob pressed for a few seconds to deactivate
the fl ame failure device.
The ignition candles are sparking
continuously
Is the cooktop wet from cleaning or a boil over?
Turn off the electricity supply and thoroughly dry
the burner components and igniters.
The control knob are getting too hot
Are you cooking with the oven door open?
Keep the oven door shut when not in use or when
grilling/broiling.
A control knob is loose on its shaft
The knob retaining spring clip may have been
damaged. Call our service department for advice
and a replacement if necessary.
Food is cooking too quickly
Are you using a convection mode?
When using a fan-assisted oven cooking mode,
it is recommended to reduce the cooking tempe-
rature by 70°F (20°C) compared to conventional
cooking.
Food is not cooking evenly
Are you cooking large amount of food or are you
using large bakeware?
Air needs to circulate through the oven for even
cooking. Remove the grill pan from the oven when
not in use and always allow a gap on all four sides
of dishes. You may need to turn your bakeware
during the cooking cycle. Oversized baking she-
ets, roasting pans and cakeware will act as a baf-
fl e and prevent hot air from moving evenly around
the cavity. Choose cooking equipment that allows
a minimum of 1 inch ( 2,5 cm) space on all sides to
allow the free movement of heat inside the cavity.
Grilling in the oven is slow
Have you selected the correct function?
The fan continues to run after the oven is
switched off
This is normal. The cooling fan may run on and off
for up to 30 minutes after the oven is switched off
to keep the controls cool.
Condensation forms in the oven
Have you pre-heated the oven?
Condensation is less likely to form when the oven
or grill is pre-heated before use.
Smoke is generated in the oven
Have you selected the right cooking temperature?
Are you cooking food with high fat? Do you rarely
use the grill? Have you cooked fat under the grill?
Does the oven interior need to be cleaned?
Remember to reduce the oven temperature by
70°F (20°C) if using a fan function with a recipe
designed for conventional cooking. Use high-si-
ded dishes to contain fats and splashes. Leave
the grill on for a few minutes after grilling or roa-
sting to burn off fat deposits from the oven roof.
Oven surfaces should be cleaned regularly to pre-
vent build-up of cooking residues.
Please kindly register on our web site
www.bertazzoni.com to validate your new product
warranty and help us to assist you better in case
of any inconvenience.
/ Troubleshooting