Service manual

Troubleshooting
12–8 B.A.S.I.S. V Service Manual
––– ––– Denied a. Card reader needs cleaning. a. Clean the card reader head using a cleaning
card for magnetic stripe card readers.
b. Primary wire harness is
damaged or disconnected.
b. Check the primary wire harness. If it’s
damaged, replace the wire harness. For
standard locks, see page 9–7. For exit
hardware trim, see page 10–9.
c. Foreign object is inserted in
the card reader.
c. Remove the object or replace the reader.
d. Battery pack is faulty. d. Check the battery pack. Replace it, if
necessary. See page 11–4.
e. Firmware has locked up due to
incorrect sequence when
connecting the battery pack.
e. Contact your local BEST Representative.
f. Primary wire harness is
disconnected from the motor
or is damaged.
f. Check the primary wire harness.
For standard locks, see page 9–7. For exit
hardware trim, see page 10–9.
g. Smart card reader is not
properly aligned in the bezel
on the inside of the reader.
(Smart card present switch is
stuck.)
g. Pop the smart card reader into place in the
bezel.For standard locks, see page 9–24. For
exit hardware trim, see page 10–14.
h. For smart card readers,
conformal coating has been
applied to the flex cable
connector.
h. Remove the flex cable from the connector
and apply electrical contact cleaner onto the
connector. Reinstall the flex cable.
For standard locks, see page 9–24. For exit
hardware trim, see page 10–14.
i. Firmware is out-of-date or
faulty.
i. Update the firmware. Contact your local
BEST Representative.
j. Control electronics board is
malfunctioning.
j. Replace the control electronics board.
For standard locks, see page 9–10. For exit
hardware trim, see page 10–10.
k. Control electronics board
failed for an unknown reason.
Note:
If the above condition
exists, the key override may be
used to access the door. If the
door has no key override, call
your local BEST representative.
k. Replace the control electronics board.
For standard locks, see page 9–10. For exit
hardware trim, see page 10–10.
l. Reader has failed. l. Replace the reader. For standard locks, see
page 9–19. For exit hardware trim, see
page 10–13.
Green
flashes
––– Denied a. For a standard mortise lock,
self-aligning trim is
overtightened.
a. Loosen the escutcheon mounting screws.
See page 5–3.
LEDs Sounder Access Possible causes include… You should…