Service manual

Troubleshooting
B.A.S.I.S. V Service Manual 12–9
b. For a standard mortise lock,
mounting plates are
overtightened.
b. Loosen the mounting plates. See page 5–13.
c. For a standard cylindrical
lock, chassis type is set to
“mortise”.
c. Change the programming setting for chassis
type to cylindrical.
d. For a standard cylindrical
lock, the spindle may be faulty.
d. If you can hear the chassis cycling, replace
the chassis. Contact your local BEST
Representative for assistance.
e. For exit hardware trim, the
locking plate is not properly
positioned.
e. Reposition the locking plate.
See page 10–20.
f. The trim or latchbolt is not
properly aligned.
f. Realign the trim or latchbolt.
Green
flashes
3 long
tones
Granted
after
delay
Battery is low (warning). Change the battery pack. See page 11–4.
Red &
green
flashes
3 short
tones
Denied Battery is very low (alarm). Change the battery pack. See page 11–4.
Green
stays on
––– Denied Communication card was used. Wait 1 minute for the communications mode to
automatically expire, or use any card again to
turn off communications.
Red
flashes
––– Denied a. Sounder is damaged. a. Replace the reader.
For standard locks, see page 9–19. For exit
hardware trim, see page 10–13.
b. Control electronics board is
malfunctioning.
b. Replace the control electronics board.
For standard locks, see page 9–10. For exit
hardware trim, see page 10–10.
c. Primary harness connection is
damaged or loose.
c. Check the primary harness and replace the
harness, if necessary. For standard locks, see
page 9–7. For exit hardware trim, see
page 10–9.
––– ––– Granted a. LEDs are damaged. a. Replace the reader.
For standard locks, see page 9–19. For exit
hardware trim, see page 10–13.
b. Control electronics board is
malfunctioning.
b. Replace the control electronics board.
For standard locks, see page 9–10. For exit
hardware trim, see page 10–10.
c. Smart card flex cable is
broken.
c. Replace the smart card reader.
For standard locks, see page 9–22. For exit
hardware trim, see page 10–14.
LEDs Sounder Access Possible causes include… You should…