Product Manual

Bestcare LLC warrants the following products and components for the time period specified:

• Lift frames and spreader bar: 3 years

• Actuator: 2 years

• Parts including casters, control box, PCB, pendant, charger: 2 years

• Batteries: 1 year

• Weigh Scale: 2 years

• Spryte Stand Aid all components: 2 years

• Hydraulic pumps: 1 year

• Reusable slings: 6 months

Bestcare LLC Single Patient Slings are designed for limited use with one patient and may not be washed.

Bestcare will replace any disposable slings found to have a manufacturing defect. Normal wear and tear will not

be covered under warranty.

RETURN GOODS POLICY:

Bestcare LLC will allow goods to be returned only with prior authorization and a valid RA number issued by the RA co-

coordinator. RA’s will only be provided for items invoiced within 30 days of the initial RA request. All returns must be received

at Bestcare LLC within 30 days or the RA will expire. The returning package must be clearly marked with the RA number or

the shipment will not be received or any credit issued. When a part is returned to Bestcare LLC for warranty inspection a $50

service charge will apply if the part is not defective. Returns are subject to a minimum re-stocking fee of 15%

or more depending on the condition of the returned items. Where an item was ordered incorrectly according to

your purchase order or the customer no longer wants the item(s) returning freight is the responsibility of the

dealer/customer not Bestcare LLC.

Patient lifts may not be returned unless the following has occurred:

• The wrong lift was shipped in error by Bestcare LLC

• The lift is heavily damaged or defective out of the box

Please note that lifts being returned must be in the original carton and all parts and components included with the return.

Failure to comply with this requirement will incur higher re-stocking fees or a rejection of the return. Slings, parts and

accessories may only be returned if they have not been used. There are no exceptions to this provision. Bestcare LLC

reserves the right to issue credit amounts based on strict adherence to this policy.