User Guide

Warranty & Service
Thank you for choosing BESTEK on Amazon!
All BESTEK products purchases through the official BESTEK store on Amazon.com come with:
1. A 30 day money-back guarantee
•
If for ANY reason you are not fully satisfied with your purchase experience within 30 days, we are happy to
offer a replacement or refund.
2. 18-month warranty from the date of purchase
•
If your product is has a manufacturer defect, we want to improve your experience by giving you a replacement
or refund. For 18 months after the date of purchase, we promise to cover any manufacturer defects your product
may have.
3. A lifetime of friendly customer service!
•
We aim to surpass Amazon’s guideline of a 24 hour response time. Our team strive to reply to all customer messages
within 16 hours.
Contacting Us:
To ensure the fastest response time, the most effective way to contact us is:
1. On any product detail page, click “BESTEK” in the following location:
2. Click on “Ask a question”:
3. Choose “an order I placed” and continue following the on-screen instructions, or choose “an item for sale” if you have a
question prior to purchasing:
The above will receive the fastest response from our team, if you encounter issues with sending a message you can e-mail
[e-mail]