How to Guide

22
Troubleshooting Guide
1. No Heat Coming From Some Of The Heat Emitters
Solution: Check to make sure all the heat emitter cords are properly connected, including the cord to
the heat emitter underneath the bench (if applicable). Go to the roof, and also check that the heat
emitter cords are properly connected to the cords on the roof and that those cords are properly
plugged into the power supply.
Solution: If some of the heat emitters are working, then the ones which are not working may have
been damaged. Do not continue to operate. Contact the manufacturer for
replacement parts.
Solution: If the heat emitters are not working but the control panel displays the time and temperature
(temperature is displaying “32” F / “0” C, then the temperature sensor may not be plugged in properly
or it may be damaged. Turn the control panel off and then go to the roof of the sauna and locate the
red and black wires near the air vent towards the rear of the sauna. After you have located the red and
black wires labeled “TEMP SENSOR”, disconnect the connection. Connect the spare temperature
sensor. For testing purposes, insert the “TEMP SENSOR” (you just connected) down the vent on the
roof so that it is now inside the sauna. Then go to the control panel and press the power button. If the
heat emitters now have heat, then the “TEMP SENSOR” was the cause of the problem. You may have
to wait about five minutes to confirm if the heat emitters are generating heat. Remove the original
temperature sensor from its hole and replace it with the spare one.
2. Control Panel Malfunctioning
Solution: The control panel will turn on, but will not turn off. Go to the roof and locate the connection
labeled “CTRL”. This was connected when the roof was placed on top of the sauna room. Disconnect
the connection, check to make sure none of the pins are bent or pushed in, and reconnect making sure
it is snug and tight. Test the control panel to determine is the problem has been resolved. If the
problem continues, contact the manufacture for additional troubleshooting.
Solution: The control panel will not turn off, the power/work/or heat lights do not come on, or the
temperature and timer buttons do not work means the control panel may have been damaged and
will need to be replaced. Contact the manufacturer for additional troubleshooting.
3. Sauna Shows Signs Of No Power
Solution: There could be one of a few problems causing this. First, check to see if the cord from the
power supply is plugged into the wall outlet. Also check your main circuit breaker to confirm that it has
not tripped. Check the power supply on the roof of the sauna to make sure there are no signs of
malfunctioning, such as a high temperature, burning odor, or strange sounds. Also, check to make
sure none of the power cords are damaged. If the power supply is malfunctioning or power cords are
damaged, then unplug the sauna immediately and contact the manufacturer.
Solution: If your sauna is plugged in and you have no power at the control panel, then the power
supply may need to be reset. Go to the roof of the sauna and locate the power supply. Press the
RESET button to reset the power supply. The RESET button is on the same side of the power supply
as all the heater cord connections. Attempt to turn the sauna on at the control panel. Contact
the manufacturer for any additional troubleshooting.
Solution: There could be damage to the temperature sensor. If your sauna arrived with a spare
temperature sensor, turn the control panel off and go to the roof of the sauna and locate the red and
black wire near the air vent towards the rear of the sauna. After you have located the red and black
wires labeled “TEMP SENSOR”, disconnect them. Connect the spare temperature sensor. For testing
purposes, insert the “TEMP SENSOR” (you just connected) down the vent on the roof so that it is now
inside the sauna. Then go to the control panel and press the power button. If the heat emitters now
heat, then the temperature sensor was the cause of the problem. You may have to wait about five
minutes to confirm if the heat emitters are generating heat. Remove the original temperature
sensor from its hole and replace it with the spare one.