Operating Guide

Troubleshooting Guide

1. No Heat Coming From Some Of The Heat Emitters

Solution: Check to make sure all the heat emitter cords are properly connected, including the cord to

the heat emitter underneath the bench (if applicable). Go to the roof, and also check that the heat

emitter cords are properly connected to the cords on the roof and that those cords are properly

plugged into the power supply.

Solution: If some of the heat emitters are working, then the ones which are not working may have

been damaged. Do not continue to operate. Contact the manufacturer for replacement parts.

Solution: If the heat emitters are not working but the control panel displays the time and temperature,

then the temperature sensor may not be plugged in properly or it may be damaged. Turn the control

panel off and then go to the roof of the sauna and locate the red and black wires near the air vent

towards the rear of the sauna. After you have located the red and black wires labeled “TEMP

SENSOR”, disconnect them. Connect the spare temperature sensor. For testing purposes, insert the

“TEMP SENSOR” (you just connected) down the vent on the roof so that it is now inside the sauna.

Then go to the control panel and press the power button. If the heat emitters now have heat, then the

“TEMP SENSOR” was the cause of the problem. You may have to wait about five minutes to

confirm if the heat emitters are generating heat. Remove the original temperature sensor from its

hole and replace it with the spare one.

2. Control Panel Malfunctioning

Solution: The control panel will turn on, but not off and the displayed numbers flash. The issue

may be a connection problem. Go up to the roof and locate the “CTRL” wire harness you

connected when the roof was installed onto the sauna room. Disconnect the “CTRL” wire

harness, check the pins to make sure they are straight and not bent, and firmly reconnect the

“CTRL” wire harness. Attempt to turn the sauna on at the control panel and check to see if the

buttons are now responding. Contact the manufacturer for any additional troubleshooting.

Solution: The control panel will not turn off, the power/work/or heat lights do not come on, or the

temperature and timer buttons do not work means the control panel may have been damaged and

will need to be replaced. Contact the manufacturer for additional troubleshooting.

3. Sauna Shows Signs Of No Power

Solution: There could be one of a few problems causing this. First, check to see if the cord from the

power supply is plugged into the wall outlet. Also check your main circuit breaker to confirm that it has

not tripped. Check the power supply on the roof of the sauna to make sure there are no signs of

malfunctioning, such as a high temperature, burning odor, or strange sounds. Also, check to make

sure none of the power cords are damaged. If the power supply is malfunctioning or power cords are

damaged, then unplug the sauna immediately and contact the manufacturer.

Solution: If your sauna is plugged in and you have no power at the control panel, then the power

supply may need to be reset. Go to the roof of the sauna and locate the power supply. Press the

RESET button to reset the power supply. The RESET button is on the same side of the power supply

as all the heater cord connections. Attempt to turn the sauna on at the control panel. Contact

the manufacturer for any additional troubleshooting.

Solution: There could be damage to the temperature sensor. If your sauna arrived with a spare

temperature sensor, turn the control panel off and go to the roof of the sauna and locate the red and

black wire near the air vent towards the rear of the sauna. After you have located the red and black

wires labeled “TEMP SENSOR”, disconnect them. Connect the spare temperature sensor. For testing

purposes, insert the “TEMP SENSOR” (you just connected) down the vent on the roof so that it is now