User Manual

Quinta – Trouble Shooting
34
8. Trouble Shooting
If problems occur that you do not find listed below, reset the Quinta
system to the standard configuration with the Quinta Conference soft-
ware. Please refer alsoto the appropriate manual.
Problem Possible Cause Solution
Microphone button flashes red rapidly • Control unit is not switched on
• Microphone unit is not within the range
of the control unit
• Frequency bands have been configured
incorrectly
• Microphone unit does not have the
correct PIN code
• Switch on the control unit
• Reduce the distance between control unit
and microphone units
• Check the adjusted frequency bands with
the Quinta Conference software
• Deactivate the PIN function in the Quinta
Conference software. Make sure that all
microphone units to be configured with the
PIN code are within the range of the Quinta
CU control unit. Enter the requested PIN
code in the Quinta Conference software and
select “Send to MUs”. Activate the PIN
function in the Quinta Conference software
again. All microphone units that have
received the new PIN code will communi-
cate with the Quinta CU control unit. Other
microphone units will not communicate
(microphone button is flashing red).
Operating control LED  flashes
• Battery is almost empty
• Low battery warning to indicate that the
battery is almost empty
• Recharge the battery inside the micro-
phone unit
Microphone unit goes off • Check if the battery is still full
• PIN code is activated
• If the battery is empty, recharge it
• Deactivate PIN code
Microphone cannot be activated • All channels are occupied
• Check the number of open microphones
(NOM) with the Quinta Conference Soft-
ware or Quinta Web Server
• Microphone unit is not within the range
of the control unit
• Interference caused by WLAN
• System operates in the PC controlled
mode (Controller)
• All channels are reserved for chairmen
• Switch off an activated microphone
• If possible increase the NOM with the
Quinta Conference Software or the Quinta
Web Server
• Reduce the distance between control unit
and microphone units
• Use the standard settings mentioned in the
Quinta Conference Software manual
• Check the settings of the frequency bands
• Select another frequency band with the
Quinta Conference Software, the Quinta
Web Server or the push-button for RF
frequency band selection on the front of the
Quinta CU control unit
• Set the system into the autonomous
operating mode with the Quinta Conference
Software or the Quinta Web Server
• Do not reserve all channels for chairmen,
i.e. use less chairman units. Leave at least
one channel free for delegate units.
Microphone unit cannot be switched on • Check the battery • If the battery is empty, recharge it
Loudspeaker of the microphone unit does
not work
• Check the volume setting with the Quinta
Conference Software or Web Server
• Increase the volume with the Quinta
Conference Software or Quinta Web Server