User's Manual

48 Appendix
• What will bHaptics do if there is a problem with the product?
If your Product is defective or malfunctioning, we will either repair or replace that Product,
or update software or services, so that the Product performs substantially according to the
Warranted Functionality. The approach taken to resolve any issues will be at our sole choice. If
we determine that a product should be replaced, the replacement may be a new, refurbished,
or remanufactured Product. If we determine, in our sole discretion, that none of the listed means
are reasonable to correct for a defect or malfunction, then we may refund to you the price you
paid to purchase the Product.
Any repaired or replaced Product will continue to be covered by this Warranty for the remainder
of the original Warranty Period or ninety (90) days following your receipt of the replacement or
repaired Product, whichever is greater.
• What must you do to obtain warranty service?
In the event of a perceived malfunction in the Product, please visit us at www.bhaptics.com/
support to get helpful services, the user manuals and contact information, and to submit a claim
form to obtain warranty service.
If it is necessary for you to send your Product in for service, we will provide you with a pre-
addressed shipping label, and you will have to send the Product in an adequate container
for shipping, accompanied by the sales receipt or comparableproof of purchase showing the
original date of purchase by the first consumer purchaser, the serial number of the Product and
the seller’s name and address.
You may be required to pay the cost of shipping the Product to us, and by sending the Product,
you agree to transfer ownership of that Product to bHaptics. When we receive the Product, we
will determine if there is a defect or malfunction covered by this Warranty. If we find a defect
or malfunction covered by this Warranty, we will repair or replace the Product to provide the
Warranted Functionality, and we will send the repaired Product, if any, to you at our cost. We
may not return the original Product to you.
If we are unable to verify your proof of purchase in advance, and you send us a Product without
a valid proof of purchase, then we reserve the right to return the Product to you at your cost,
subject to prepayment, or, if such costs are not prepaid, we will keep the Product for thirty (30)
days for your pick-up before it is disposed of.
Limited Customer Warranty