Installation Guide

BIG ASS FAN 400

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For questions about your product or customer service inquiries, please call our toll free number (855-490-3048).

Some issues can be resolved before requesting service. Review the below troubleshooting tips before contacting Customer Service for

support.

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The fan will not start.

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for functionality.

• Make sure that all wires are securely connected and the fan is properly wired to a

grounded outlet box.

The fan is noisy during operation. • Check all mounting and fan hardware. If loose, tighten.

The fan wobbles.

• Remove the airfoil to ensure the colored sticker matches the sticker on the fan hub. If

necessary, move the airfoils to the matching hub attachment points.

• Make sure that all mounting hardware is secure and tight.

• Make sure that all the airfoils are aligned properly and securely fastened to the fan hub.

• If an airfoil is damaged, contact Customer Service. Note: Airfoils must be replaced as a

set. Do not replace individual airfoils.

• If you installed multiple fans, ensure the serial numbers on the airfoils match the serial

number on the fan hub.

• Ensure the mounting ball is properly seated in the mounting bracket.

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• Make sure the airfoils are aligned properly.

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The fan jerks upon startup.

• This is normal and may happen occasionally upon startup. An initial slight jerking forward

and backward does not affect fan operation.

Operation (cont.)