Installation Guide

BIG ASS FAN 2025

30 Warranty Policy

Congratulations on your purchase of a Big Ass Fan! We are delighted that you have chosen our product to improve the quality of your

indoor or outdoor environment, and hope you’ll have much pleasure using the fan for years to come.

Warranty period

Item Period of coverage

Hub and airfoils Lifetime (parts)

Motor and controller 1 year (parts)

All other fan components 1 year (parts)

What is covered?

This Warranty covers any defects in materials or workmanship under normal use and maintenance that adversely affect the ability of

the fan to operate properly when the product is installed correctly according to Big Ass Fans’ written installation instructions by a state

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Warranty is subject to all provisions, conditions, limitations, and exclusions described within this document.

Who is covered?

This Warranty extends to the original purchaser and subsequent owners, but only while the fan remains at the site of the original

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location.

When does the Warranty Period begin?

The Warranty Period commences on the date the product is installed, or 15 days following shipment of the product, whichever date is

earlier. To obtain warranty service, the customer will be required to provide documentation verifying the date the product was installed.

What will Big Ass Fans do?

1. During the Warranty Period, Big Ass Fans will, at its option:

a. Repair or replace the affected components of any defective product;

b. Repair or replace the defective product; or

c. Refund the price you paid for the product upon return of the product to Big Ass Fans, shipping and insurance prepaid.

What are the steps required to obtain Warranty service?

1. If the fan is operating, immediately turn off the fan.

2. Contact Big Ass Fans’ Technical Support Department as soon after the issue is discovered as possible by:

a. Calling 855-490-3048; or

b. Emailing thd.help@bigasssolutions.com; or

c. Completing the Warranty Claim form and the Responsibility Agreement located in the back of the Installation Manual, and mailing

the forms to Big Ass Fans Technical Support Department, 2348 Innovation Drive, Lexington, KY 40511, or by faxing them to

859-967-1695.

Technical Support is open from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday–Friday, excluding major holidays. Every effort will be

made to respond to all Technical Support requests within 24 hours of receipt.

3. Once the Technical Support Representative has received your warranty claim, a case will be processed. In order to process this

case, please have the following information available:

a. Your name, address, phone number, and installation address;

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c. Detailed description of the problem you have experienced.

4. If the Technical Support Representative determines that the warranty claim is valid and that a replacement part is required, the

Representative will process the claim and the replacement part will be shipped to you. Included in the shipment of the replacement

part will be any shipping labels and documents needed to return the original part, including a Return Materials Authorization (RMA)

number.