Installation Guide
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Technical Support is open from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday–Friday, excluding major holidays.
Every eort will be made to respond to all Technical Support requests within 24 hours of receipt.
3. Once the Technical Support Representative has received your warranty claim, a case will be processed. In
order to process this case, please have the following information available:
a. Your name, address, phone number, and installation address;
b. Product brand name, serial number, purchase price, and verification of product installation or premises
possession date;
c. Detailed description of the problem you have experienced.
4. If the Technical Support Representative determines that the warranty claim is valid and that a replacement part
is required, the Representative will process the claim and the replacement part will be shipped to you. Included
in the shipment of the replacement part will be any shipping labels and documents needed to return the original
part, including a Return Materials Authorization (RMA) number.
Note: Your receipt of the replacement part constitutes your agreement to return the failed part to Big Ass Solutions
within 15 days of the receipt of the replacement part delivery. If Big Ass Solutions does not receive the original
part, you will be invoiced for the retail cost of the replacement part and shipping, and you will be responsible for
payment for the replacement part upon receipt of the invoice. Big Ass Solutions reserves all rights it retains under
law to collect the retail cost of the replacement part and shipping if the original is not returned as specified above.
5. Obtaining service may involve contacting a contractor to remove, repair, or replace the fan, or to remove the
fan and return it to us.
6. If we ask you to ship the fan back to Big Ass
Solutions for repairs or replacement, we will prepay the shipping and
insurance during the first 12 months after the warranty becomes eective; however, you will have to repackage
the fan in such a way that there is no damage to the fan in transit. You will be sent any return shipment
documentation necessary to help you return the fan to Big Ass Solutions. If we determine that no warrantable
failure occurred or defect exists, we may invoice you for these shipping costs.
Please be patient while we arrange for or undertake the necessary warranty service. We will provide you with
regular status updates, as well as shipment dates, if appropriate, until your fan is back in service.
Conditions
1. Big Ass Solutions reserves the right to make the final determination, based on its own evaluation of the fan and
all components, as to whether:
a. The problem in question is the result of a defect in design, workmanship, or materials, and not a result of
error, misuse, or abuse on the part of the customer as set forth under the exclusions detailed below;
b. Noise heard during operation is within normal operating levels, in which case this Warranty would be
inapplicable. Note: Certain electrical, motor, or other operating noise may be impossible to eliminate due to
the fan design and/or site conditions. Dissatisfaction with normal operating noise levels is not covered by
this Warranty, and return of any fans for this reason will be subject to Big Ass
Solutions’ Return Policy (see
following page).
c. Adverse site conditions, (including, but not limited to, excessive dust, heat, humidity, unstable electric service,
or any other unknown or unforeseen condition that aects the proper operation of the products) improper
application, or improper installation is determined to be the basis for the failure.
d. The problem or defect is material and requires action under this warranty; and
e. The remedy of repair, replacement, or refund is appropriate.
2. If Big Ass
Solutions determines, in its sole discretion, that the appropriate remedy under the Warranty is a
refund, the refund amount will be limited to the price paid by the customer for the product alone, and under
no circumstances will it include the cost of labor, shipping, handling, packaging, or any other incidental or
consequential costs incurred or anticipated by the customer.
3. With respect to replacement or repair rendered, Big Ass Solutions reserves the right to use replacement parts
that are refurbished. Big Ass Solutions warrants that the parts replaced or repaired, whether or not they have
been refurbished or are original equipment, will operate properly and be free from defects in materials and