Installation Guide

Warranty claim form instructions

1. Complete Warranty Claim Form and Responsibility Agreement (see following pages) and fax them to 859-967-

1695, Attn: Customer Service. These pages will be faxed back to you for your records. The Warranty Claim Form

will include our acknowledgment and a Return Materials Authorization (RMA) number. Note: Do not return any

item without ﬁrst being assigned an RMA# by Big Ass Solutions Customer Service.

2. No more than 10 days prior to the date you have made arrangements to replace the component part, call

Customer Service at 855-490-3048 to arrange for replacement component delivery and original component

pickup. At that time, we will fax you a written acknowledgment of your call that includes a reminder of the

return instructions. Note: Even if you are not able to replace the component immediately following your initial

notice to us, returning the Warranty Claim Form and Responsibility Agreement will eectively stop the warranty

clock from running. You can then make the product exchange when you are prepared to do so. However, the

warranty period will continue to run until we receive these completed pages back from you, and no warranty

will be honored without receipt of these pages within the warranty period. We will not send out any replacement

part until you have called to let us know that you have scheduled installation of the replacement. This ensures

that the replacement part is not lost or damaged while awaiting installation, and that you are not billed for the

replacement because you have waited too long to return the original component (see Responsibility Agreement).

3. When you receive the replacement part, you have 10 working days to remove and replace the existing component

and return it to us at 800 Winchester Road, Lexington, KY 40505.

a. Upon receiving the replacement part, verify that replacement part order is correct. If order is incorrect or

damaged, notify Big Ass Solutions within 24 hours after receiving order.

b. Use care unpacking the replacement component, as you will need to use BOTH the packaging from the

replacement part AND the packing list and a return address label included inside this packaging to return

the original part. If the original packaging and return documents are not used, you will be responsible for

any damage incurred in transit as well as any additional costs involved. Note: The RMA# must appear on

the outside of the box being returned. Items without an RMA# will not be accepted.

c. Use the delivery service or one of the truck lines speciﬁed in the acknowledgement for return of the part.

We will refuse receipt of any shipment that is returned via an unauthorized carrier. If you prefer, we can

make all arrangements for delivery and pickup.

d. Fax a copy of the bill of lading or other tracking information to 859-967-1695 when the item has been

shipped so that we know to expect delivery of the original part.

4. If we do not receive the original part back within 15 working days from the date you receive delivery of the

replacement, you will be invoiced for the cost of the replacement part, plus freight, on Net 15 terms (see

Responsibility Agreement), and this invoice will be due and payable. If you subsequently return the replacement

part to us after payment has been made, we will refund any payment made for the replacement part, unless we

subsequently determine that the part is not covered under warranty.