Warranty

© 2015 Delta T LLC dba Big Ass Fans. All rights reserved. | An ISO 9001 certified company | BAS-MISC-59-ENG-01_B | 03/22/19
USA
2348 Innovation Drive
Lexington, KY 40511, USA
877-244-3267
859-233-1271
CANADA
6300 Northwest Dr, Unit 3
Mississauga, ON
L4V 1J7, Canada
844-924-4277
AUSTRALIA
35 French St
Eagle Farm, Brisbane
QLD 4009
1300 244 277
SINGAPORE
18 Tampines Industrial Crescent
#06-07
Singapore 528 605
65 6709 8500
MALAYSIA
No 4, Jalan Jururancang U1/21A
Hicom Glenmarie Industrial Park
40150 Shah Alam, Selangor, Malaysia
603 5565 0888
the claim and the replacement part will be shipped to you. Included in the shipment of the replacement part will be any shipping labels and documents
needed to return the original part, including a Return Materials Authorization (RMA) number.
Your receipt of the replacement part constitutes your agreement to return the failed part to Big Ass Fans within 15 days of the receipt of the
replacement part delivery. If Big Ass Fans does not receive the original part, you will be invoiced for the retail cost of the replacement part, and you will
be responsible for payment for the replacement part upon receipt of the invoice. Big Ass Fans reserves all rights it retains under law to collect the retail
cost of the replacement part if the original is not returned as specified above.
5. Obtaining service may involve contacting a contractor to remove, repair, or replace the fan, or to remove the fan and return it to us. The cost of labor
incurred, for factory installed fans, to remove, repair, or reinstall the fans will be covered only during the first 12 months after the warranty becomes
effective, and only pursuant to the terms of the definition of “Labor” detailed in this Warranty.
6. If we ask you to ship the fan back to Big Ass Fans for repairs or replacement, we will prepay the shipping and insurance for factory installed fans during
the first 12 months after the warranty becomes effective; however, you will have to repackage the fan in such a way that there is no damage to the fan
in transit. You will be sent any return shipment documentation necessary to help you return the fan to Big Ass Fans. If we determine that no warrantable
failure occurred or defect exists, we may invoice you for these shipping costs.
Please be patient while we arrange for or undertake the necessary warranty service. We will provide you with regular status updates, as well as shipment
dates, if appropriate, until your fan is back in service.
CONDITIONS
1. Big Ass Fans reserves the right to make the final determination, based on its own evaluation of the fan and all its components, as to whether:
a. The problem in question is the result of a defect in design, workmanship, or materials, and not a result of error, misuse, or abuse on the part of the
customer as set forth under the exclusions detailed in this Warranty;
b. Noise heard during operation is within normal operating levels, in which case this Warranty would be inapplicable. Note: Certain electrical, motor, or
other operating noise may be impossible to eliminate due to the fan design and/or site conditions. Dissatisfaction with normal operating noise levels is
not covered by this Warranty, and return of any fans for this reason will be subject to Big Ass Fans’ Return Policy.
c. Adverse site conditions, (including, but not limited to, excessive dust, heat, humidity, unstable electric service, or any other unknown or unforeseen
condition that affects the proper operation of the products) improper application, or improper installation is determined to be the basis for the failure.
d. The problem or defect is material and requires action under this Warranty; and
e. The remedy of repair, replacement, or refund is appropriate.
2. If Big Ass Fans determines, in its sole discretion, that the appropriate remedy under the Warranty is a refund, the refund amount will be limited to the
price paid by the customer for the product alone, and under no circumstances will it include the cost of labor, shipping, handling, packaging, or any other
incidental or consequential costs incurred or anticipated by the customer.
3. With respect to replacement or repair rendered, Big Ass Fans reserves the right to use replacement parts that are refurbished. Big Ass Fans warrants
that the parts replaced or repaired, whether or not they have been refurbished or are original equipment, will operate properly and be free from defects
in materials and workmanship for a period of 90 days from the date of shipment to the customer, or for the remainder of the original warranty period,
whichever is longer
4. A service fee, parts replacement fee, and shipping charges may be imposed if any fan is returned for warranty service that is missing components or that
has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to replace missing or modified
parts and to return the fan to its original factory condition..
RETURN POLICY
Returns must be received within 90 days of shipment. The customer will be responsible for return freight charges. A restocking fee of 25% for unopened
boxes and 50% for opened boxes applies to all returns.
WHAT IS NOT COVERED (EXCLUSIONS)?
No other written or oral warranties apply, and no employee, agent, dealer, or other person is authorized to give any warranties on behalf of Big Ass Fans.
ATTENTION: Under no circumstances will Big Ass Fans be responsible for remedial work necessary to correct installation procedures by others that do not
conform to those established by the instructions, codes, and standards described under items 2 through 3d below.
1. Units purchased from any entity other than Big Ass Fans or a Big Ass Fans Factory Authorized Dealer.
2. Units or components where the serial number or part number sticker has been removed or defaced.
3. Defects, malfunctions, failure or physical damage caused by unauthorized service/parts and improper installation, adverse site conditions (including, but
not limited to, excessive heat, dust or humidity, unstable electric service, or any other unknown or unforeseen condition that affects the proper operation
of the products), mishandling, modifications, or damage while in your possession including failure to provide reasonable and necessary maintenance,
which shall include, but not be limited to:
a. Failure to follow the required installation procedures specified in the Big Ass Fans-supplied installation instructions and in all other documentation
supplied with the fans and related equipment;
b. Failure to follow all relevant codes and ordinances including, but not limited to, any applicable electric codes or similar codes and other jurisdictional
(including provinces and localities) local building codes;
c. Failure to follow electrical engineering industry standards regarding the approved method of installing solid-state electrical equipment having the
characteristics of the fan, the fan control, and their related components, even if such standards are not specifically referenced in any instructions or
literature supplied by Big Ass Fans;