Installation Guide

BIG ASS FAN 4900
WWW.BIGASSFANS.COM ©2013 DELTA T CORP. ALL RIGHTS RESERVED
34
Steps to obtain Warranty service (cont.)
Note: Your receipt of the replacement part constitutes your agreement to return the failed part to Big Ass Fans within 15 days of the
receipt of the replacement part delivery. If Big Ass Fans does not receive the original part, you will be invoiced for the retail cost of the
replacement part and shipping, and you will be responsible for payment for the replacement part upon receipt of the invoice. Big Ass
Fans reserves all rights it retains under law to collect the retail cost of the replacement part and shipping if the original is not returned
DVVSHFL¿HGDERYH
5. 2EWDLQLQJVHUYLFHPD\LQYROYHFRQWDFWLQJDFRQWUDFWRUWRUHPRYHUHSDLURUUHSODFHWKHIDQRUWRUHPRYHWKHIDQDQGUHWXUQLWWRXV
7KHFRVWRIODERULQFXUUHGIRUIDFWRU\LQVWDOOHGIDQVWRUHPRYHUHSDLURUUHLQVWDOOWKHIDQVZLOOEHFRYHUHGRQO\GXULQJWKH¿UVW
PRQWKVDIWHUWKHZDUUDQW\EHFRPHVHIIHFWLYHDQGRQO\SXUVXDQWWRWKHWHUPVRIWKHGH¿QLWLRQRI³/DERU´EHORZ
6. If we ask you to ship the fan back to Big Ass Fans for repairs or replacement, we will prepay the shipping and insurance for factory
LQVWDOOHGIDQVGXULQJWKH¿UVWPRQWKVDIWHUWKHZDUUDQW\EHFRPHVHIIHFWLYHKRZHYHU\RXZLOOKDYHWRUHSDFNDJHWKHIDQLQVXFKD
way that there is no damage to the fan in transit. You will be sent any return shipment documentation necessary to help you return
the fan to Big Ass Fans. If we determine that no warrantable failure occurred or defect exists, we may invoice you for these shipping
costs.
Please be patient while we arrange for or undertake the necessary warranty service. We will provide you with regular status updates,
as well as shipment dates, if appropriate, until your fan is back in service.
Conditions
1. Big Ass )DQ&RPSDQ\UHVHUYHVWKHULJKWWRPDNHWKH¿QDOGHWHUPLQDWLRQEDVHGRQLWVRZQHYDOXDWLRQRIWKHIDQDQGDOOFRPSRQHQWV
as to whether:
a. The problem in question is the result of a defect in design, workmanship, or materials, and not a result of error, misuse, or abuse
on the part of the customer as set forth under the exclusions detailed below;
b. Noise heard during operation is within normal operating levels, in which case this Warranty would be inapplicable. Note:
Certain electrical, motor, or other operating noise may be impossible to eliminate due to the fan design and/or site conditions.
Dissatisfaction with normal operating noise levels is not covered by this Warranty, and return of any fans for this reason will be
subject to Big Ass Fans’ Return Policy (see following page).
c. Adverse site conditions, (including, but not limited to, excessive dust, heat, humidity, unstable electric service, or any other
unknown or unforeseen condition that affects the proper operation of the products) improper application, or improper installation
is determined to be the basis for the failure.
d. The problem or defect is material and requires action under this warranty; and
e. The remedy of repair, replacement, or refund is appropriate.
2. If Big Ass Fans determines, in its sole discretion, that the appropriate remedy under the Warranty is a refund, the refund amount
will be limited to the price paid by the customer for the product alone, and under no circumstances will it include the cost of labor,
shipping, handling, packaging, or any other incidental or consequential costs incurred or anticipated by the customer.
3. With respect to replacement or repair rendered, Big Ass Fan Company reserves the right to use replacement parts that are
refurbished. Big Ass Fan Company warrants that the parts replaced or repaired, whether or not they have been refurbished or are
original equipment, will operate properly and be free from defects in materials and workmanship for a period of 90 days from the
date of shipment to the customer, or for the remainder of the original warranty period, whichever is longer.
4. A service fee, parts replacement fee, and shipping charges may be imposed if any fan is returned for warranty service that is missing
FRPSRQHQWVRUWKDWKDVEHHQPRGL¿HGLQDQ\ZD\RUZKHQZHGHWHUPLQHWKDWQRZDUUDQWDEOHIDLOXUHRFFXUUHGRUGHIHFWH[LVWV6XFK
IHHVDQGFKDUJHVZLOOYDU\EDVHGXSRQWKHDFWXDOPDWHULDODQGODERUFRVWVQHFHVVDU\WRUHSODFHPLVVLQJRUPRGL¿HGSDUWVDQGWR
return the fan to its original factory condition.
Return policy
Returns must be received within 90 days of shipment. The customer will be responsible for return freight charges. A restocking fee of
25% for unopened boxes and 50% for opened boxes applies to all returns.
What is not covered (exclusions)?
1. Units purchased and used outside the USA and its territories, Canada, or Australia.
2. Units purchased from any entity other than Big Ass Fan Company, Big Ass )DQ$I¿OLDWHG&RPSDQLHVLQ$XVWUDOLDRUD%LJAss Fan
Company Authorized Dealer.
3. Units or components where the serial number or part number sticker has been removed or defaced.
Warranty Policy (cont.)