FAQ

AMERICAS
HAIKUHOME.COM
855-694-2458
CANADA
HAIKUHOME.COM/CA
844-924-4277
AUSTRALIA
HAIKUHOME.COM/AU
1-300-244-277
SINGAPORE
HAIKUHOME.COM/SG
[phone]
MALAYSIA
[phone]
© 2017 Delta T Corporation dba Haiku Home. All rights reserved. | An ISO 9001 certified company | HKU-MISC-94-ENG-01 REVA | 05/10/17
THE PROBLEM THE SOLUTION
The fan will not start.
✓ Verify supply power is adequate. Check the circuit breaker or
fuse and wall switch for functionality.
✓ Make sure all wires are securely connected and the fan is
properly wired and grounded.
The fan is noisy during operation.
✓ Check all hardware. If loose, tighten.
✓ Make sure there are no fan parts rubbing on the motor unit
when the fan rotates.
The fan jerks upon startup.
✓ This is normal and may happen occasionally upon startup. An
initial slight jerking does not aect fan operation.
The fan wobbles.
✓ Make sure mounting hardware is secure and tight.
✓ Make sure the colored stickers on each airfoil match the
stickers on the fan hub.
✓ Make sure all airfoils are aligned properly and are securely
fastened to the fan hub.
✓ If you installed multiple fans, make sure the serial numbers on
the airfoils match the serial number on the fan hub.
✓ If an airfoil is damaged, contact Haiku
®
Home Customer
Service. Airfoils must be replaced as a set. Do not replace
individual airfoils.
How do I reverse the fan?
✓ We do not recommend reversing your fan! Instead, run it at a
low speed during the winter to recirculate heat trapped at the
ceiling and save energy.
✓ Turn o the fan. When the fan is at a complete stop, press the
Whoosh button on your remote three times, and then turn on
the fan.
Why are the LED indicators
flashing?
✓ The LED indicators flash when adjusting your fan settings to
notify you when the fan has changed speeds or modes.
✓ Make sure the switch is turned on if you installed the fan on a
switched circuit. Do not turn the switch o at any time to en-
sure the fan is receiving consistent supply power.
Haiku Fan Troubleshooting
Need more help?
Visit help.haikuhome.com or
call us at 1-855-597-0692.