Warranty

ManualsBrandsBig Ass Fans ManualsCeiling FansL Series 52 in. Indoor Caramel/Black Ceiling Fan with Integrated LED, Works with Alexa Remote Control Included

BIG ASS FANS SMALL OVERHEAD FANS WARRANTY

USA

2348 Innovation Drive

Lexington, KY 40511, USA

877-244-3267

859-233-1271

CANADA

6300 Northwest Dr, Unit 3

Mississauga, ON

L4V 1J7, Canada

844-924-4277

AUSTRALIA

35 French St

Eagle Farm, Brisbane

QLD 4009

1300 244 277

SINGAPORE

18 Tampines Industrial Crescent

#06-07

Singapore 528 605

65 6709 8500

MALAYSIA

No 4, Jalan Jururancang U1/21A

Hicom Glenmarie Industrial Park

40150 Shah Alam, Selangor, Malaysia

603 5565 0888

The Warranty Period commences 15 days following shipment of the product, or on the date the product is installed (not to exceed 60 days after shipment is

received), whichever date is later. To obtain warranty service, you will be required to provide documentation verifying the date the product was received and

installed. The following Warranty applies to all orders closed after March 1, 2019.

WHAT IS THE PERIOD OF COVERAGE?

PRODUCT RESIDENTIAL NON-RESIDENTIAL

Haiku Indoor Fans

5 years (standard)

7 years (extended)

3 years (standard)

5 years (extended)

Haiku Outdoor Fans

3 years 2 years

Haiku L Fans

5 years 3 years

1. Fan models may vary by country.

2. "Residential" is defined as a permanent or semi-permanent structure or space whose primary purpose is private dwelling.

3. The Warranty Period for any manufacturer defects or flaws to surface finishes is limited to 1 year.

4. Warranty information provided here applies to new units only and does not pertain to refurbished units. All refurbished units have a 30-day functional guarantee only.

5. All products are considered for indoor use only unless specifically specified on the product label.

WHAT IS COVERED?

This Warranty is provided by Big Ass Fans of 2348 Innovation Drive, Lexington, KY, USA, and covers any defects in materials or workmanship under normal

use and maintenance that adversely affect the ability of the fan to operate properly when the product is installed correctly according to Big Ass Fans’ written

installation instructions by a state-qualified or licensed electrical contractor and operated pursuant to these instructions, and when such fans are purchased

directly from Big Ass Fans or a Big Ass Fans Authorized Dealer. This Limited Warranty is subject to all provisions, conditions, limitations, and exclusions

described within this document. Under no circumstances will warranty coverage extend to products purchased through eBay, craigslist, or other internet

auction or internet-based retail sites not approved by Big Ass Fans.

WHO IS COVERED?

This Warranty extends to the original purchaser and subsequent owners, but only while the fan remains at the site of the original installation. This Warranty

extends through the first installation of the fan and terminates if the fan is moved or reinstalled at a new location. This Warranty is only valid within the 50

states of the United States and the District of Columbia and the 10 Canadian Provinces and Territories.

WHAT WILL BIG ASS FANS DO?

1. During the Warranty Period, Big Ass Fans will, at its option and cost:

a. Repair or replace the affected components of any defective product;

b. Repair or replace the defective product; or

c. Refund the price you paid for the product upon return of the product to Big Ass Fans, shipping and insurance prepaid.

BIG ASS FANS WILL SHIP THE REPAIRED PRODUCT OR REPLACEMENT TO YOU AT NO CHARGE; HOWEVER, YOU ARE RESPONSIBLE FOR ALL COSTS OF

REMOVAL, REINSTALLATION, AND SHIPPING OF THE PRODUCT TO THE BIG ASS FANS SERVICE CENTER. IF A CERTIFIED ELECTRICIAN IS REQUIRED BY

LAW TO HANG OR REPLACE THE FAN, BIG ASS FANS WILL REIMBURSE YOU A STANDARD FEE OF THE EQUIVALENT OF $100.00 (INC. GST).

The foregoing constitutes your exclusive remedy and the limit of liability for Big Ass Fans, and for any and all losses in connection with this product.

WHAT STEPS ARE REQUIRED TO OBTAIN WARRANTY SERVICE?

YOU MUST HAVE PROOF OF PURCHASE OF THE CEILING FAN TO OBTAIN LIMITED WARRANTY SERVICE. KEEP YOUR RECEIPT OR OTHER PROOF OF

PURCHASE. Contact the Big Ass Fans Technical Support Department as soon as possible after the issue is discovered by:

Summary of content (3 pages)

PAGE 1
BIG ASS FANS SMALL OVERHEAD FANS WARRANTY The Warranty Period commences 15 days following shipment of the product, or on the date the product is installed (not to exceed 60 days after shipment is received), whichever date is later. To obtain warranty service, you will be required to provide documentation verifying the date the product was received and installed. The following Warranty applies to all orders closed after March 1, 2019.
PAGE 2
1. Visiting the Big Ass Fans website and submitting a technical support form; or 2. Calling the Technical Support phone number listed for your region. If the Big Ass Fans Technical Service Representative determines that the warranty claim may be valid and that a replacement part or product is required, he or she will process the claim. You will be responsible for shipping the product and all insurance, freight, or other transportation charges to the relevant Big Ass Fans Service Center.
PAGE 3
damages may not be excluded by law. 5. Claims made for products that have not been paid for in full. 6. Damage caused by premises structural defects, structural movement or settlement, exposure to chemicals, salt water, acid rain or other corrosive elements, excessive humidity, and/or wind. 7. Normal changes to the finish caused by ordinary use or damage to non-factory applied finishes. 8. Damage or failure caused by subjection of the product to conditions outside its design limitations. 9.