Warranty

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© 2017 Delta T Corporation dba Haiku Home. All rights reserved. | An ISO 9001 certified company | RTL-MISC-71-ENG-01_C | 06/08/17
WHAT IS COVERED?
This Warranty is provided by Haiku Home of 2348 Innovation Drive, Lexington, KY, USA, and covers the motor and other components of your Haiku ceiling fan
against all defects in workmanship and materials. You must be the original purchaser or user of the Product to be covered. This warranty only applies to Haiku
ceiling fans, and is limited solely to products purchased from one of its authorized retailers. Under no circumstances will warranty coverage extend to products
purchased through eBay, Craigslist, or other auction internet-based sites.
L Series Ceiling Fans Warranty Period
Motor Motor Controller & LED Light All Other Components
2 years 5 years (parts) 1 year (parts)
WHAT WILL WE DO?
During the Warranty Period, Haiku Home will, at its option and cost:
a. Repair or replace the affected component(s) of any defective motor, component, or accessory;
b. Repair or replace the defective product; or
c. Refund the price you paid for the product upon return of the product to the Haiku Home service center, shipping and insurance prepaid by you.
HAIKU HOME WILL SHIP THE REPAIRED PRODUCT OR REPLACEMENT TO YOU AT NO CHARGE; HOWEVER, YOU ARE RESPONSIBLE FOR ALL COSTS OF
REMOVAL, REINSTALLATION, AND SHIPPING OF THE PRODUCT TO THE HAIKU HOME SERVICE CENTER.
The foregoing constitutes your exclusive remedy and the limit of liability for Haiku Home, and for any and all losses in connection with this product.
WHAT STEPS ARE REQUIRED TO OBTAIN WARRANTY SERVICE?
YOU MUST HAVE PROOF OF PURCHASE OF THE CEILING FAN TO OBTAIN LIMITED WARRANTY SERVICE. KEEP YOUR RECEIPT OR OTHER PROOF OF
PURCHASE. Contact the Haiku Technical Support Department as soon as possible after the issue is discovered by:
a. Visiting our website at www.haikuhome.com and submitting a Technical Support form; or
b. Calling 1-855-490-3048.
If the Haiku Technical Service Representative determines that the warranty claim may be valid, he or she will advise you if the product or defective part must
be returned to Haiku Home at the address set out above, or to such other address that the Technical Service Representative advises.
If the Haiku Technical Service Representative determines that the warranty claim may be valid and that a replacement part is required, he or she will process
the claim and issue a Return Materials Authorization (RMA) number. You will be responsible for shipping the product and all insurance, freight, or other
transportation charges to the relevant Haiku Home service center. Your product should be properly packed to avoid damage in transit since Haiku Home will
not be responsible for such damage.
WHAT IS NOT COVERED?
This warranty does not cover any defects, malfunctions, or failures caused by:
a. Repairs by persons not authorized by Haiku Home;
b. Use of parts and accessories not authorized by Haiku Home;
c. Rust, malfunction, or damage due to exposure to or installation in salt air or wet environments;
d. Unreasonable use, misuse, abuse, including failing to do reasonable and necessary maintenance, and normal wear and tear. Haiku Home recommends
examining the ceiling fan suspension system at least once every two years.
Additionally, this warranty and any implied warranty or merchantability of fitness for a particular purpose is voided when:
HAIKU
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CEILING FAN WARRANTY