User's Guide

128
The Bigfoot Unity
™
Diabetes Management System User Guide | Chapter 10
10 Troubleshooting
10
This chapter lists problems you may have with the Bigfoot Unity
™
Diabetes Management System, the possible cause(s), and
recommended actions.
IMPORTANT: Contact Bigfoot Biomedical through the
Customer Care page in the App or the company website
(support.bigfootbiomedical.com). You can also reach Bigfoot
Customer Care at [phone].
10.1 Caps
Usage Notifications
Problem What it may mean
“Active Insulin” is
displayed on my
White Cap.
Your Cap shows “Active Insulin” instead
of Correction units when you just scanned
your Sensor. This message indicates that
you have dosed rapid-acting insulin within
the past 3 hours and it is still active in your
body.
What to do
Follow your health care provider’s recommendations for managing
a high glucose. Taking another insulin dose on top of the previous
dose that is still working may lead to hypoglycemia.
Problem What it may mean
“Use Meter” is
displayed on my
White Cap.
“Use Meter” appears when it is
recommended to check your blood glucose
with your Meter and use that measurement
to make treatment decisions. This message
appears when it’s still within the rst 12
hours of wearing a Sensor.
What to do
Take a ngerstick test with your Meter and use that result to make
treatment decisions.