Warranty

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Q-3040 7/1/14
BILCO
Limited 5 Year Warranty
For Residential Products: The warranties offered in this document apply only to products manufactured after
(July 1, 2014)
Steel Door, Classic Series, Door Only#
Steel Door, SLW Series, Door Only#
Powder Coat Steel Doors; Door Only*
ULTRA Door
ScapeWEL Window Wells
StakWEL Window Wells
Every BILCO product is designed to operate properly and to provide trouble-free service. Should a part fail to
function, due to defects in material or workmanship during normal use, a new part will be furnished by The Bilco
Company. This warranty extends for a period of 5 Years from the date of manufacture.
*Powder Coat Paint Finish:
The factory applied powder coat paint finish on BILCO Classic Series Basement Doors carries a one-year warranty
against flaking, peeling, or blistering under normal conditions. This warranty excludes damage caused during the product
installation process or resulting from falling objects, scratching, abrading, or misuse or abuse of the product in any way.
#Primed Coat Finish
Door must be painted within forty-five (45) days of installation. Bilco recommends using Oil Based Exterior Enamel in
White or a light color. For best results carefully follow directions on the Manufacturer’s label.
Customer Responsibilities
The claimant must inspect the product, make a request (below) and provide proof of the date of purchase, date of
installation, and Bilco date code or serial number, for any request or claim to be processed. Claimant must also provide
digital photos of areas of concern to the warranty email address with submission. No claim will be processed until
requested photos are received.
Special Conditions:
Replaced or repaired products are covered for the balance of the original warranty period only. Bilco reserves the right to
refund the purchase price in lieu of repair or replacement as stated herein. Individuals must use standard reasonable
care in backfilling window wells and must adhere to Bilco backfill instructions or this limited warranty may become void.
Suitability
Determining the suitability and compliance with local or other applicable building codes or standards, of all building
components, Including; the use of any Bilco product, and the design and installation of any flashing or sealing system, is
the responsibility of the buyer, user, architect, contractor, installer, and/or other construction professional. Bilco will not be
liable for any problem or damage relating to inappropriate or faulty building design or construction, maintenance,
installation, or selection of products.
How To Request Assistance or Make a Warranty Claim:
The Bilco Company
Customer Service
3400 Jim Granger Dr.
Zanesville, OH 43701
[e-mail]