User's Manual

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Chapter 6: Troubleshooting
If your Router is not functioning properly, you can refer first to this chapter for simple troubleshooting
before contacting your service provider support. This can save you time and effort but if symptoms
persist, consult your service provider.
Problems starting up the router
Problem Corrective Action
None of the LEDs
are on when you
turn on the router.
Check the connection between the adapter and the router. If the error
persists, you may have a hardware problem. In this case you should
contact technical support.
Problems with the LAN Interface
Problem Corrective Action
Can’t ping any PCs
on the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a
port that has a PC connected. If it is off, check the cables between your
router and the PC. Make sure you have uninstalled any software firewall for
troubleshooting.
Verify that the IP address and the subnet mask are consistent between the
router and the workstations.