User's Manual

160
Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
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Problems with the router
Problem Suggested Action
None of the LEDs lit when the router is
turned on.
Check the connection between the router and the
adapter. If the problem persists, most likely it is due
to the malfunction of your hardware. Please contact
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You have forgotten your login username
or password
Try the default username & password (Please refer
to Chapter 3). If this fails, restore your router to its
default setting by pressing the reset button for more
than 6 seconds.
Problems with WAN interface
Problem Suggested Action
Initialization of PVC connection (line-
sync)fail
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nected between the ADSL port and the wall jack. The
ADSL LED on the front panel should lit. Check that
your VPI, VCI, encapsulation type and type of multi-
plexing settings are the same as those provided by
your ISP. Reboot the router GE. If you still have prob-
lem, you may need to verify these settings with your
ISP.
Frequent loss of ADSL linesync
(disconnection)
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chine, analogue modems) that are connected to the
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nected between them and the wall outlet (unless your
are using a Central Splitter or Central Filter installed by
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tions.