User's Manual

7 Troubleshooting

1. Why is the Bluetooth icon in Windows tray icon area gray when BlueSoleil starts up?

A: Your Bluetooth radio is not supported by your computer or BlueSoleil, or, Bluetooth is

turned off.

2. What does "The Bluetooth device does not have proper license key. Bluetooth cannot

start." mean?

A: Your Bluetooth radio does not contain a valid license key authorized by IVT Corporation, so

BlueSoleil will stop working. For more details, please check BlueSoleil online support.

3. What is Bluetooth passkey?

A: Bluetooth passkey is used in the authentication procedure for Bluetooth security purpose.

When a remote device connects to your computer, it has to offer the same Bluetooth passkey

as that you input on your computer. Only when the Bluetooth passkeys from both sides are the

same, connection can be set_up. A paired relationship is created after a successful pairing,

and the passkey is no longer required for later connection. The paired relationship can be

removed by any side.